Business Development Manager (Stellenbosch based) is responsible (under the guidance of the National Head of Commercial) for setting and achieving multi-year strategic enterprise objectives.<\/p>\n
To achieve this, the BDM is responsible for growing customers, revenue and maximising profits in the Enterprise market, through both our direct and wholesale channels.<\/p>\n
This is a Senior role.<\/p>\n
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Job Title: Business Development Manager, Telecomms<\/strong> Job Summary:<\/strong> Desired Experience & Qualification:<\/strong>
\nLocation:<\/strong> Stellenbosch<\/p>\n
\nDuties & Responsibilities<\/strong>:
\nStrategic Objectives
\nPropose strategic objectives and agree with the National Head of Commercials \/ CCO
\nTranslate the Enterprise Strategy into tactical plans for the business for revenue growth
\nDevelop and grow the channel customer base and revenue
\nEvaluate prospective channel partners to ensure alignment with Company\u2019s own direct market strategy
\nEnsure new channel partners are properly onboarded including commercial contracting, systems and process integration
\nCost, quote and respond to client proposals, RFPs, RFIs, RFQs and client specific solutions etc.
\nOversee the tracking and managing of leads to move them through the sales cycle to order stage
\nRegularly engage with key wholesale partners to review performance, ensure strategic and operational alignment and identify new opportunities for revenue growth
\nKey point person for L3 customer escalations – responsible for fielding customer escalations, obtaining timeous input from internal stakeholders, leading the compilation of action plans and managing the customer expectation
\nManage the Enterprise team
\nManage the enterprise team in (amongst others) setting objectives, creating and sharing a clear business plan, enabling and managing the team to execute and training them where necessary
\nEnsure the efficient operation of the wholesale support team at NSO ensuring service delivery expectations are met and driving continuous improvement
\nManage the enterprise product book
\nCreate tailored solutions for customers to maximize our value proposition to the customer. Ensure that the solutions are feasible, implementable and realistic.
\nEnsure alignment with internal suppliers
\nEvaluate, standardise and drive improvement in the support processes to optimise the customer experience
\nBe able to liaise between the customer and our technical teams and translate business requirements into technical requirements.
\nReporting – being responsible for creating clear, actionable reports to keep all stakeholders abreast of progress and concerns<\/p>\n
\nA Bachelor\u2019s Degree in Computer Science, Engineering, Information Systems or other technology related field
\nAt least 3-years’ experience working in a direct customer-facing role in a technical sales role.
\nWorking knowledge of IP networking and Internet technologies (TCP\/IP, DNS, HTTP, Radius, etc.) is required.
\nExperience in drafting commercial proposals.
\nExperience in development of business cases.
\nExperience in a Telco environment is required.
\nExcellent oral and written communication skills highly desired.
\nMust be able to articulate new ideas and concepts to technical and non-technical audiences
\nStrong analytical, organizational, and time management skills.
\nExcellent interpersonal, motivational, communication, and customer service skills.
\nAn understanding of sales principles and customer service practices.
\nMust be target-driven.
\nDemonstrate a high level of emotional intelligence.<\/p>\n