{"id":75572,"date":"2022-07-27T09:00:16","date_gmt":"2022-07-27T07:00:16","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=75572"},"modified":"2022-07-27T22:55:45","modified_gmt":"2022-07-27T20:55:45","slug":"rms-staffing-solutions-ongoing-job-vacancy-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/rms-staffing-solutions-ongoing-job-vacancy-apply-now.html","title":{"rendered":"RMS Staffing Solutions Ongoing Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>PERFORMANCE INCENTIVE- There is a pay for performance incentive that gives agents an opportunity to earn R500 per week based on achievement of performance metrics<\/p>\n<p>A high performing International Market Leader specialising in Customer Management partnerships within the contact sector is seeking articulate, customer-centric and target driven contact centre professional for one of their exciting campaigns. American multinational telecommunications conglomerate<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Call Centre Agents (night &amp; day shifts)<\/strong><br \/>\n<strong>Location: <\/strong>Bryanston<\/p>\n<p><strong>Job Summary:<\/strong><br \/>\n<strong>Duties &amp; Responsibilities:<\/strong><br \/>\nThe role: The purpose of the Billing Customer Service Representative is to satisfy all the company\u2019s customer requests by increasing, developing (up selling) or retaining the customer base through relationship building, first call resolution and exceptional service delivery.<\/p>\n<p>The successful candidate should able and willing to work in a rotational night shifted environment- 24\/7\/365 predominantly night work as per the United States times and client requirements.<\/p>\n<p><strong>Desired Experience &amp; Qualification:<\/strong><br \/>\n<strong>QUALIFICATIONS:<\/strong><\/p>\n<p>Essential: Matric\/NQF Level 4<\/p>\n<p>Preferential: Mathematics, or Mathematical Literacy, or Accounting, or Business Studies, or Tertiary courses \/ studies relating to business, accounting or economics<\/p>\n<p><strong>MINIMUM REQUIREMENTS:<\/strong><\/p>\n<p>Essential: 12 months Customer Services (with NQF Level 4).<\/p>\n<p>Preferential: 6 months Contact Centre &#8211; Previous experience in a billing environment &#8211; Previous experience in an upsell\/cross-sell environment.<\/p>\n<p>Must be able to work shifts at the offices in Bryanston :<\/p>\n<p>Working hours 12hrs \u2013 2pm t0 2 am \u2013 4am to 4pm (4days in and 3 days off) \u2013 may not be consecutive days.<\/p>\n<p><strong>KNOWLEDGE AND SKILLS REQUIRED: <\/strong><br \/>\n<strong>Essential:<\/strong><\/p>\n<p>Oral and Written Communication in English<br \/>\nCustomer Service Orientation<br \/>\nAttention to Detail<br \/>\nProblem Solving<br \/>\nResilience<br \/>\nSales Propensity<br \/>\nComputer Literacy<br \/>\nData Capturing &amp; Accuracy<br \/>\nNumeric literacy<br \/>\nMulti-Tasking<\/p>\n<p><strong>Preferential:<\/strong><br \/>\nTechnical Expertise : Statement &amp; Billing<br \/>\nDebtors &amp; Creditors<br \/>\nGeneral Accounts<\/p>\n<p><strong>Essential:<\/strong><br \/>\nAdaptability<br \/>\nResilience<br \/>\nInfluence<br \/>\nTransport provided for the following township areas:<\/p>\n<p>North: Randburg, Northriding, Cosmo City, Diepsloot, Riverside, Windsor<br \/>\nSoweto<br \/>\nEast: Spruitview, Eden Park, Thokoza, Vosloorus, Benoni, Boksburg<br \/>\nWest Rand: Tshepisong, Kagiso, Roodepoort<br \/>\nTembisa: Alex, Kempton Park, Midrand, Tembisa<br \/>\nCentral : Kensington, Newtown, Marshall Town, CBD, Rosettenville<br \/>\nVaal: Lenasia, Lehae, Ennerdale, Orange Farm<\/p>\n<p><strong>Package &amp; Remuneration:<\/strong><br \/>\nR34 to R38 per hour \u2013 shift allowance R500<br \/>\nPERFORMANCE INCENTIVE- There is a pay for performance incentive that gives agents an opportunity to earn R500 per week based on achievement of performance metrics<\/p>\n<p><strong>To Apply:<\/strong><\/p>\n<p><a href=\"https:\/\/www.pnet.co.za\/viewlets\/apply\/job-apply-form-viewlet\/authentication?listingId=3473383&amp;isMobile=false&amp;buttonPos=Sticky_Button&amp;locale=en_ZA&amp;rltr=&amp;client=&amp;source=listing\"><strong>Click Here!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>PERFORMANCE INCENTIVE- There is a pay for performance incentive that gives agents an opportunity to earn R500 per week based on achievement of performance metrics A high performing International Market&#8230;..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[75],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>RMS Staffing Solutions Ongoing Job Vacancy - Apply Now! 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