An exciting opportunity for highly skilled Integration Support Engineer with the ability to troubleshoot and elegantly fix complex issues in a relaxed and calm manner in a fast-paced, highly technological environment.<\/p>\n
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Job Title: 2X Intermediate Support and Integrations engineer<\/strong> Duties & Responsibilities:<\/strong> Job description: Please visit our website www.communicate.co.za to submit your CV directly or to view other IT related jobs. If you have not had any response in two weeks, please consider your vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles \/ positions.<\/p>\n We also invite you to contact us to discuss other exciting career opportunities in IT!<\/p>\n For more information, please call (Suzan Mzima) on (087 378 8630).<\/p>\n
\nLocation:<\/strong> Johannesburg North
\nReference:<\/strong> CNI000204-SMz-1<\/p>\n
\nQualifications:<\/strong>
\nMinimum of 2 years\u2019 mobile telecommunication experience in a Support and Integration position.
\nExperience in integration and supporting applications and troubleshooting.
\nExperience with working a Telecommunication environment.
\nSkills:
\n\u00b7 Unix or Linux Skills are essential.
\n\u00b7 System administration skills are required.
\n\u00b7 Bash scripting.
\n\u00b7 Intermediate SQL Knowledge is essential.
\n\u00b7 Knowledge of Business processes, concept.<\/p>\n
\n\u00b7 Taking ownership of customer issues reported and seeing problems through to resolution.
\n\u00b7 Monitor monitoring and alarming systems and deal with issues raised.
\n\u00b7 Analyse and identify possible issues or improvement needs.
\n\u00b7 Provide prompt and accurate feedback to customers
\n\u00b7 Ask customers targeted questions to quickly understand the root of the problem.
\n\u00b7 Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
\n\u00b7 Ensure all issues are properly logged
\n\u00b7 Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
\n\u00b7 Work closely with peers and management in the operations environment and cross-functionally groups.
\n\u00b7 Proper planning and tracker setup skills to ensure implementations are tracked and implemented properly<\/p>\n