A leading fibre internet connectivity service provider requires the above to facilitate communication between customers and installers thereby ensuring that excellent service is provided and all installations are done timeously.<\/p>\n
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Job Title: Installation Scheduler – Fibre \/ Telecommunication<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Gauteng
\nReference:<\/strong> PS009697-JA-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nMinimum requirements for the role:<\/strong>
\nA matric is essential for this role.
\nMust be computer literate and numerate and communicate well with an outgoing and confident personality.
\nPrevious experience having worked in coordinating technical IT installations is preferred but not essential.
\nThe company is happy to look at anyone who has had good customer services experience either having worked in a call centre or related role.
\nMust be able to adopt a philosophy and corresponding processes that focus on identification and satisfaction of the customers\u2019 stated and unstated needs and wants.
\nMust have a strong working knowledge of MS Office software packages.
\nFocuses on meeting and exceeding the needs of internal and external customers by anticipating customer needs, delivering within timeframes and to quality standards, measuring customer reaction and maintaining necessary contact with customers.
\nAble to work as part of a team to achieve work goals and targets.
\nThe successful candidate will be responsible for:
\nFacilitating communication between customers and installers thereby ensuring that excellent service is provided and all installations are done timeously.
\nLiaising with customers and staff regarding fibre installation upon receipt of PO.
\nLoading orders on Google Sheets to distribute to installation technicians (installations must be scheduled a day in advance).
\nReporting on orders received, installations scheduled, rescheduled and the number of orders on hold, as well as the reasons therefore on a daily basis.
\nKeeping the CRM System updated at all times with relevant comments and dispositions against pos.
\nFollowing up on the status of installations to ensure that installations are done timeously.
\nHandling customer related queries and notifying end users of installations.
\nSalary package, including benefits, is highly negotiable depending on experience gained.<\/p>\n