The IT Online Support Lead will be responsible for leading and supervising the online solutions support team; in the planning, installation, configuration, designing and supporting of various business mobile applications, products, technologies, and web solutions; as well as enhancements to existing products and solutions to ensure sustained and optimal performance in line with business needs; in a manner that is professional, reliable, and in line with business and regulatory requirements. This will include designing and producing logical and technical specifications derived from functional requirements to further enhance these systems.<\/p>\n
The IT Online Support Lead will also oversee the design of components and relevant databases; and the administration, monitoring, maintenance and updating of the systems to ensure sustained and optimal system performance to enable the effective use and application of the systems within the business.<\/p>\n
This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives<\/p>\n
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Job Title: IT Online Support Lead<\/strong> Job Summary:<\/strong>
\nLocation: <\/strong>JHB – Northern Suburbs
\nReference:<\/strong> JHB002905-LF-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nJob Scope & Responsibilities:<\/strong>
\nInternal Stakeholders: Central Specialist Teams; Central IT Team; Central Business Support Team; Central Compliance Team; Unit GMs; Unit Gaming Teams
\nExternal Stakeholders: Vendors, Suppliers Job Scope & Responsibilities
\nCollaborate with the business support development team to receive and prioritise briefs from business to design, deliver and support business applications, and deliver each element to specifications to support business requirements across the business
\nProvides technical expert advice for any development, integration and other technical support issues around mobile solutions for business operations
\nOversees the development, new design concepts, perspectives and ideas, defining and updating mobile technical specification requirements to meet business requirements
\nFacilitate integrations between IT and business requirements, translating business requirements to technical requirements for mobile applications and products
\nFacilitate brainstorming sessions to share new design concepts, perspectives and ideas, defining and updating IT technical specification requirements to meet business requirements
\nCollaborate with the team in constructing the concept, plan and layout, ensuring the team understands and follows existing standards
\nOversee the technologies, tools and techniques used within the team and resolve escalated technical issues
\nManage the framework, system architecture and governance standards with regards the technical design and development of various IT applications, in alignment with strategic objectives and plans
\nSupervise the team in designing and developing components for various business applications systems to enable internet\/intranet applications in line with best development practices and ensuring the delivery of quality software
\nQuality assure and test solutions before delivery to the business
\nManage the relationship with the support team around any obstacles, challenges or delays
\nReport on completed projects, costings and progress against pre-defined budgets and deadlines
\nBe an ideas bank of innovation and concepts to be used as a foundation for various business requirements to improve system \/ application performance
\nCommission, edit and test solutions developed by third-party service providers when required ensuring it meets business specifications and standards
\nSupervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures
\nConduct performance management with the team, including the identification of employee training needs, on the job training and coaching to close developmental gaps and build succession for a talent pipeline
\nManage SLA to deliver to internal customers around technical requirements and support.<\/p>\n