DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.<\/p>\n
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Job Title: IT Operations Manager (Cash Devices)<\/strong> Duties & Responsibilities:<\/strong> DRIVE quality, availability, and performances of systems within the Client Service Channels environment of a dynamic Financial Institution seeking a strategic & commercial thinking IT Operations Manager withing their Cash Devices division. You will also continuously review and forecast system operational requirements to drive stability and performance of systems to ensure good client service while setting standards and providing direction to a team of IT Specialists – ensuring strategic and technical business deliverables are achieved through the implementation of best practice system monitoring, automation, and alerting. You will also ensure maintenance requests are prioritised and actioned accordingly as you drive the resolution of system risks and high priority incidents with the delivery teams to mitigate risk. You will require Grade 12\/Matric, a BSc. Computer Science or other relevant tertiary qualification with 10 years\u2019 experience within the Systems Development environment including 5 years\u2019 experience in department \/ people management, have basic Project Management & solid experience with IT Systems Development processes, Business Analysis & the Agile development life cycle.<\/p>\n DUTIES:<\/strong><\/p>\n KPAs \u2013<\/p>\n Quality \u2013 Functional and Non-functional REQUIREMENTS:<\/strong> AWS cloud experience – Understanding the Amazon product suite and practical implementation experience
\nLocation:<\/strong> Stellenbosch<\/p>\n
\nENVIRONMENT:<\/strong><\/p>\n
\nPerformance \u2013 Monitoring and Alerting and performance testing
\nUnderstand and manage capacity of services provided and services consumed
\nOperational Support and Incident Management
\nAdherence and implementation of monitoring standards.
\nAdminister and monitor systems and services performance including that of underlying infrastructure and databases.
\nPrepare reports and ensure optimal performance and maintain records of service level agreements.
\nDesign, implement and test to ensure efficient maintenance and compliance of all Disaster Recovery plans.
\nSchedule regular performance and load tests and provide training to upgrade product quality and standardize all artifacts.
\nPerform root cause analysis to ensure resolution of technical issues; work with technical staff to implement required changes with the aim of preventing recurrence of known issues.
\nManage certificate renewal with vendors.
\nUnderstand data fault tolerance; Plan backups, maintain processes for recovery of data in case of emergency.
\nImplement processes and policies for system upgrades and patching; be aware of changes to underlying systems that can affect branch operations.
\nThrough various proactive self-initiated projects, apply principles of continuous improvement.
\nAssist technical staff to check and ensure the resolution of all issues to achieve all objectives.
\nDetermine availability of systems and IT network application process.
\nDesign and maintain all IT processes according to operation policies through standardization of methods.
\nMaintain and prepare all paperwork for various activities and provide performance backup to retrieve data in case of emergency.
\nAdminister and provide an upgrade to systems and escalate issues.
\nPrepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
\nAnalyse all continuous upgrade processes through various proactive self-initiated projects to ensure efficiency.
\nLiaise with other teams for integration.
\nSign-off pre-production releases for deployment to Production after reviewing relevant test plans and test results.
\nForecast system and infrastructure requirements based on usage trends.
\nEnsure alignment of the product line with business principles and standards – The Operations Manager should stay aligned with the bigger picture (e.g.: various Proof of concepts happening in bank and architectural principles).<\/p>\n
\nNational Certificate \/ Matric.
\nA relevant tertiary qualification. Preferably BSc Computer Science.
\nAt least 10 years\u2019 experience within the Systems Development environment.
\nAt least 5 years\u2019 experience in department \/ people management.
\nBasic Project Management experience.
\nIT Systems Development processes.
\nApplication development.
\nSystem Architecture (technical design and implementation processes).
\nBanking systems.
\nBusiness analysis and design.
\nStandards and governance.
\nAgile development life cycle.
\nMonitoring tools, processes, and the application thereof.
\nTesting practices.
\nFinancial Services systems environment.
\nBest practices for Quality Assurance (QA).
\nClear criminal and credit record.
\nA valid Driver’s License and own vehicle is required.
\nAdvantageous –<\/p>\n
\nExposure to Full Stack development – C# preferred.
\nExperience as Systems Operational Manager.<\/p>\n