The Focus Group<\/p>\n
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Job Title:<\/strong> Satellite Platform Engineer Job Summary<\/strong>: Requirements:<\/strong>
\nLocation:<\/strong> Johannesburg, South Africa<\/p>\n
\nThe role profile provides information to be used in a wide range of Human Capital decisions which include, but are not limited to job evaluation, recruitment and selection, performance management, manpower and succession planning and training and development.
\nProvide support to both the VSAT Platform Manager along with the Satellite Control Center operations team and business as a whole in ensuring all Satellite platforms are performing efficiently and operating optimally.
\nThis will include but not be limited to ongoing routine maintenance, operational configuration, analysis, second\/third line support and out of hours planned and emergency engineering works.
\nPerform daily checks on the operational and system performance of the satellite platform infrastructure.
\nProvide 2nd and 3rd line support on all VSAT platform infrastructure to ensure that service SLAs are maintained.
\nEnsure all changes are completed and documented in line with the approved change control procedure.
\nMonitor and review service level performance across all platform capacities and advise\/plan for any necessary increases.
\nNew satellite service configuration and implementation.
\nEnsure new teleport installations are completed to highest standards with all supporting operational documentation completed,
\nEnsure VSAT platforms are regularly maintained, documented in line with teleport maintenance schedule.
\nReview and advise on IDX and Newtec Software release features and benefits, documenting risks and planning associated works.
\nProvide documented feedback to sales teams regarding technical solutions achievable through use of the platforms including baseband and RF.
\nEnsure that weekly reports are accurate, complete and submitted on time.
\nEnsure all supplier tickets are followed through to resolution & tied to a ticket number.
\nKeep up to date with evolution of VSAT technology and understand the pro’s\/con’s of it and how if applicable it can be used to enhance services.<\/p>\n
\nRelevant graduate qualification (National Diploma or Degree in Engineering or appropriate NQF level qualification
\nMinimum Five years post training experience in a Telecommunications environment
\nNewtec DLG HUB systems
\niDirect Evolution HUB Systems
\nExcellent understanding of Satellite principles
\nExcellent understanding of IP networking principles
\nUnderstanding of Microsoft and Linux operating systems
\nProficient in use of test and measurement equipment for fault investigation
\nExcellent knowledge in the use of computers and office software
\nExcellent written and verbal communication skills in English
\nWork extended hours on occasions when required
\nCustomer Relations experience
\nCalm personality and polite telephone manner
\nValid drivers license<\/p>\n