As the IT Specialist (Business Services) you will form part of the Regional IT Operations and Services Client delivery team. You will be responsible for engaging with businesses and customers, accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers. Act as the overall IT representative towards the business sales functions in coordination with the integration team.<\/p>\n
Experience in a fast-paced logistics\/supply chain environment and web services is required.<\/p>\n
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Job Title: IT Specialist (Business Services) (JB2316)<\/strong> Job Summary:<\/strong> Desired Experience & Qualification:<\/strong>
\nLocation: <\/strong>Kempton Park
\nDuration:<\/strong> Permanent<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nDuties and Responsibilities:<\/strong>
\nEngage with business and customers, accountable for the demand, the supply as well as the deployment client facing IT solutions delivered to the regional business partners and customers
\nAct as the overall IT representative towards the business sales functions in coordination with the integration team
\nThe position covers global, regional, and local integrations, customer systems solutions, innovation, and all steps of the development life cycle
\nEnsure fast and on time flow of development and information between all stakeholders
\nParticipate in managing regional projects pipeline, prioritization of projects and related SLAs for customer system solutions
\nResponsible for defining and building cross-functional frameworks, processes and business relationship required for an efficient IT demand and supply management
\nParticipate in priority setting and negotiating mutually acceptable solutions where conflicts arise. Represent IT and ensure compliance of IT standards with external engagements (new business take on)
\nEstablish IT relationships with the client facing Company staff to ensure IT product strategy is enforced
\nEvaluation and signoff of final IT product\/solution delivery to ensure alignment between business requirements, solutions design, and final product delivery
\nResponsible for business analysis, and translation of business requirements into demand. Responsible for the management and coordination of the complete IT project lifecycle for customer application projects in particular: Solution design, configuration and\/or development, implementation, documentation, UAT, SIT, training, and sign-off
\nCollaborate and coordinate information and projects within high performing teams
\nContribute to set overall direction and processes for the teams and measure achievement against these, provide appropriate coaching, training, and other development needs
\nSystem – Customer Integration Account Management
\nAssist Business to ensure Delivery and Implementation with Customer
\nPresent, Train, Deploy, Hypercare, followed by continues Support to Customer and Business
\nAssist Sales Department in presenting the Optimal Solutions to Customers (sell what we have)
\nEnsure Business Case is completed and aligned to sign-up for correct deliveries
\nSystem – Customer Integration Specifications
\nAssist Sales Department presenting the Optimal Solutions to Customers (sell what we have)
\nEnsure Business Case is completed and aligned to sign-up for correct deliveries
\nSystem – Customer Integration Supporter
\nEnsure that Customer Solutions are managed, developed, and collaborated between Customer and IT\/Business UAT\/OAT is completed and Solution approved by Customer and Business<\/p>\n
\nMinimum Requirements:<\/strong>
\nMatric Tertiary Qualifications
\nAdded Advantage – Business Related Computer Literacy Level
\nAdvanced Additional Computer Skills: JIRA Experience in Supply Chain Management, Contract Logistics, and\/or Warehouse Management
\nMinimum of 5 years\u2019 experience in a client facing role
\nExcellent ability to interact with multiple resources across multiple teams and multiple projects running concurrently
\nExcellent communication skills to enable close collaboration with the Customer, Business, and IT
\nGood knowledge, understanding and application of SDLC
\nDriver\u2019s license, own vehicle, ability, and willingness to work long hours when needed
\nInterpersonal Communication and Language Skills (Listening to Others, Speaking to Others, Professional Technical Writing) People and Relationship Management Skills (Demonstrating Teamwork, Sensitivity to Others)
\nChange Management Skills (Learning Agility, Adapt to Change)
\nPersonal Motivation (Demonstrating Enthusiasm and Energy, Drive to Achieve Goals)
\nQuality and Service Skills and Orientation (Valuing Quality, Focusing on Details)
\nSelf-Management Skills (Dealing with Stress, Maintaining Composure, Professionalism)
\nWork Orientation (Behave with Integrity, Being Dependable, Honouring Commitments)<\/p>\n