Response to and resolution of incidents involving applications and related equipment used at the workplace. Assist users to enable them to make effective use of systems and equipment. Support may be provided both to users of the systems and to service delivery functions such as computer operations and service desk. Support takes the form of investigating, identification, root cause analysis and resolution of problems, providing info about the systems, and escalating problems not resolved within defined service level requirements.<\/p>\n
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Job Title: Mid Snr IT Technician<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Durban and Johannesburg<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nMinimum 3 year working experience
\nKey Performance Area: Durban and Johannesburg
\nMid Snr Desktop Support
\nAnswers, evaluates, and prioritises logged requests for assistance from users requiring assistance with catalog of services requests.
\nLogs and tracks calls using incident and problem management database provided through the service desk.
\nHandles problem recognition, research, isolation, resolution and follows up on routine user problems, referring more complex problems to the campus Senior ICT Support.
\nSoftware and Hardware Installations and Support for Software and Hardware Installation:
\nInstalls desktop and laptop computers for use on campus with the relevant authorised software and completes the relevant documentation.
\nSets up and support for boardrooms or for training use.
\nInformation Technology Administrative Functions:
\nLiaises with service providers on information technology equipment and repairs and maintenance thereof.
\nMaintains the information technology storeroom, server room and office by keeping it neat and tidy and free of any health and safety risks.<\/p>\n