My client specializes in the hospitality industry and provide software (such as reservation system, on-line bookings, POS, and stock system etc.) to clients all over South Africa and 7 international countries. They would like to employ a support consultant who will be working in the support office in Somerset West with a team of 10 other support consultants. The successful candidate must be people oriented and well organized with the ability to listen and assist customers.<\/p>\n
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Job Title: IT \/ Technical Support Consultant (Hospitality Ind<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Somerset West
\nReference:<\/strong> SW003594-AM-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nThe Role
\nProvide first line telephone and email support.
\nInvestigate, analyse, and record customer issues.
\nEscalate support requests you cannot resolve to the appropriate internal consultant or manager.
\nTravel to clients (local and international) to do onsite training and installations.<\/p>\n