Our client, Enterprise Outsourcing, is currently looking for IT Engineers who is passionate about resolving IT related problems, as well as creating an enhanced customer experience for their clients.<\/p>\n
Comapny Overview:<\/strong> Enterprise Outsourcing operates both national and local area networks providing hosted applications and IT services for corporations and service providers. We equip clients with competitive and cutting- edge IT capabilities, aligning IT solutions with their overall business strategy and executing the most efficient processes. Our business model is defined by forging close and productive relationships with clients in delivering high quality service and a customer experience that exceeds expectation.<\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n Job Title: IT Engineer<\/strong> Job Summary:<\/strong>
\nEnterprise Outsourcing has successfully positioned itself as a leader in IT and data solutions by focusing on customising technology to meet clients\u2019 specific business needs. The company enables a competitive advantage for any sized business on a global scale through innovative, secure, managed and tailored digital solutions.<\/p>\n
\nLocation: <\/strong>Sandton<\/p>\n
\nResponsibilities & Duties:<\/strong>
\nAnalyzing and interpreting the requests to ensure the classification, prioritization and escalation of the requests are correct.
\nWork closely with other teams to ensure the quick resolution of faults and the user and\/or client are kept updated on the progress in relation to the resolution of the fault.
\nIdentification of failures and short-comings in the current processes and escalate with recommendations.
\nAddressing the issues logged by the clients in a professional and timely fashion.
\nBe responsible for receiving, validating and logging service requests.
\nTracking and updating logged requests.
\nService Desk \/ Server \/ Desktop Support
\nAbility to troubleshoot hardware and software issues around Microsoft and Linux technologies
\nAbility to research and solve problems\/challenges on a day to day basis
\nMust be able to adapt to change (Infrastructure and Environment)
\nNeed to travel to client\u2019s site<\/p>\n