Opportunity Available!
\nOur reputable Security Services client based in Johannesburg is seeking a skilled IT Asset Coordinator to join their team.<\/p>\n
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Job Title: IT Asset Coordinator<\/strong> Job Summary:<\/strong> Requirements:<\/strong> Responsibilities:<\/strong><\/p>\n Manage the Cell Phone function across the organisation<\/p>\n Develop and deliver quality working programs to meet customer and user specifications Administer and maintain all reporting and registers:<\/strong> Create and Maintain internal and external stakeholder relationships:<\/strong>
\nLocation: <\/strong>Johannesburg<\/p>\n
\nPurpose of the job: Responsible for the cell phone, physical IT asset and device analysis management across the organisation and to act as a single point of contact for internal and external stakeholders.<\/p>\n
\nMatric
\nBusiness Intelligence certificate
\nRelevant IT diploma\/ degree (Advantageous)
\nITIL certificate (Advantageous)
\n4 years\u2019 experience in a IT Service Desk or Call Centre role, preferably in the Telecommunication space
\n2 years\u2019 experience must be within an ITIL aligned asset managed environment
\nProficient computer skills, including Microsoft Office Suite
\nHave basic finance knowledge i.e. Invoicing, remittances, billing etc.
\nExcellent reporting skills
\nAnalytics and Business Intelligence background is critical Behavioural Competencies<\/p>\n
\nManage user contracts i.e. Data, Voice, SMS and contract renewals
\nManage and continuously monitor the usage of cell phones and analysing trends or discrepancies.
\nManage centre bills and compliance with centre managers and administrators
\nFollow up daily on user queries, soft lock, abuse and unlock locked cell phones
\nBlock stolen devices, inform the cell phone carriers, update asset register and Configuration Management Data Base (CMDB) on the relevant platform.
\nManage the process of activating sim swaps, new sim cards as well as terminating sim cards on behalf of business
\nManage any application of contract transfer from SBV to personal contract in accordance with the agreed upon processes
\nResponsible for cell phone device provisioning, troubleshooting, and lifecycle management
\nDecommission unused devices and contracts as per company policy and remove them on the asset register
\nPerform benchmarking on prices and improvements with other companies and propose suitable contracts
\nSingle point of contact for the purchasing\/upgrades of cellular accounts\/contracts as per SBV policies and process, with Procurement
\nValidate and maintain monthly invoices from telecom vendors, usage report and costs
\nDeploy and support cell phone applications to enterprise cell phone device operating systems
\nParticipate in various smartphone upgrade projects and facilitate testing the proposed devices
\nActively resolve enterprise and handheld issues
\nAdhere to Call Logging Processes and Procedures
\nManage inventory and assignment of devices and sim card to the correct people and departments
\nAssist with account reviews, invoicing, disputes, reconciliation and payment approvals
\nDevelop and maintain end user and cell phone helpdesk documentation and provide training on how to use various telecommunications equipment and software
\nConfigure cell phone devices using the corporate standard, set the device up or extend the line to test device functioning
\nManage cell phone and Physical IT asset duties according to company policies and procedures
\nMaintain accurate records of phone lines, third party delivered devices and services to adequately manage the inventory of equipment, including moves, changes, repair work and of items placed or removed from inventory.
\nAdhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls<\/p>\n
\nTrack all Physical IT asset movements end to end and upstate on the respective registers as well as on the master CMDB on the relevant platform
\nMaintain and Support monitoring and reporting of SIM Cards, APN solution and internet\/data
\nCompile and distribute monthly reports to the Centre managers on the usage and queries
\nReport the utilization of data and minutes and propose suitable packages for users
\nPerform monthly billing analysis for several data carriers for plan assignments minimize monthly costs.<\/p>\n
\nManage company cell phones and liaise with service providers regarding upgrades, new applications, SIM swops, monthly usage analysis and handset replacements
\nSupport and train centre managers to effectively manage active services
\nFollow up on Vendor queries such as invoice disputes, incorrect billing and credits
\nFollow up on new orders or cell phones repairs on weekly basis
\nLiaise with finance regarding invoices and follow-up in terms of whether they have been processed and paid
\nRemotely assist customers with any problems
\nLiaise with and maintain effective communication with all branch managers
\nLiaise with cell phone operators regarding any hardware faults<\/p>\n