Duties & Responsibilities;<\/strong><\/p>\n\uf0b7 Develop and deliver quality working programs to meet customer and user specifications<\/p>\n
\uf0b7 Manage user contracts i.e. Data, Voice, SMS and contract renewals<\/p>\n
\uf0b7 Manage and continuously monitor the usage of cell phones and analysing trends or discrepancies.<\/p>\n
\uf0b7 Follow up daily on user queries, soft lock, abuse and unlock locked cell phones<\/p>\n
\uf0b7 Block stolen devices, inform the cell phone carriers, update asset register and Configuration Management Data Base (CMDB) on the relevant platform.<\/p>\n
\uf0b7 Responsible for cell phone device provisioning, troubleshooting, and lifecycle management<\/p>\n
\uf0b7 Validate and maintain monthly invoices from telecom vendors, usage report and costs<\/p>\n
\uf0b7 Deploy and support cell phone applications to enterprise cell phone device operating systems<\/p>\n
\uf0b7 Actively resolve enterprise and handheld issues<\/p>\n
\uf0b7 Adhere to Call Logging Processes and Procedures<\/p>\n
\uf0b7 Assist with account reviews, invoicing, disputes, reconciliation and payment approvals<\/p>\n
\uf0b7 Manage cell phone and Physical IT asset duties according to company policies and procedures<\/p>\n
\uf0b7 Maintain accurate records of phone lines, third party delivered devices and services to adequately manage the inventory of equipment, including moves, changes, repair work and of items placed or removed from inventory.<\/p>\n
\uf0b7 Adhere to the cell phone device management process and liaise with the Security teams to put in place proper Cell Phone Device Management software and controls<\/p>\n
\uf0b7 Track all Physical IT asset movements end to end and upstate on the respective registers as well as on the master CMDB on the relevant platform<\/p>\n
\uf0b7 Report the utilization of data and minutes and propose suitable packages for users<\/p>\n
\uf0b7 Perform monthly billing analysis for several data carriers for plan assignments minimize monthly costs.<\/p>\n
\uf0b7 Support and train centre managers to effectively manage active services<\/p>\n
\uf0b7 Follow up on Vendor queries such as invoice disputes, incorrect billing and credits<\/p>\n
\uf0b7 Follow up on new orders or cell phones repairs on weekly basis<\/p>\n
\uf0b7 Liaise with finance regarding invoices and follow-up in terms of whether they have been processed and paid<\/p>\n
\uf0b7 Remotely assist customers with any problems<\/p>\n
Minimum Requirements: <\/strong><\/p>\n\uf0b7 4 years’ experience in a IT Service Desk or Call Centre role, preferably in the Telecommunication space of which 2 years’ experience must be within an ITIL aligned asset managed environment<\/p>\n
\uf0b7 Matric<\/p>\n
\uf0b7 Business Intelligence certificate<\/p>\n
\uf0b7 Relevant IT diploma\/ degree (Advantageous)<\/p>\n
\uf0b7 ITIL certificate (Advantageous)<\/p>\n
\uf0b7 Proficient computer skills, including Microsoft Office Suite<\/p>\n
\uf0b7 Have basic finance knowledge i.e. Invoicing, remittances, billing etc.<\/p>\n
\uf0b7 Excellent reporting skills<\/p>\n
\uf0b7 Analytics and Business Intelligence background is critical<\/p>\n
Key Skills:<\/strong><\/p>\n\uf0b7 Customer\/ Service Orientation and Customer Intimacy: To demonstrate a concern for performing work of a high standard, to align service\/ products with customer expectations, to develop solutions for customer concerns or problems, to value the customer’s inputs and maintain an open communication channel with customer, and to react appropriately to customer demands<\/p>\n
\uf0b7 Monitoring and Controlling Quality: Demonstrate good understanding of total quality management principles\/ practice, ensure implementation of company quality management system, continuously monitor and control product\/ service quality standards, identify and address problem areas to ensure cost-effective delivery and customer satisfaction<\/p>\n
\uf0b7 Systems Thinking Ability: Ability to make reliable inferences of behaviour by taking a holistic view of complex situations, seemingly caused by a combination of isolated and usually unpredictable forces, and to be able to understand and link the interconnectedness of the parts to the system<\/p>\n
\uf0b7 Analytical- and Critical Thinking Ability: Ability to gather sufficient data to understand a problem, to look at a situation from different perspectives, to be able to break a problem into smaller components, and to look for underlying causes or thinks through the consequences of different courses of action<\/p>\n
\uf0b7 Verbal-, Non-verbal and Written Communication Skills: Ability to effectively interact with individual\/ group, using appropriate verbal-, non-verbal- or written communication on the required level, and sending out\/ receiving a clear message in the intended way<\/p>\n
\uf0b7 Logical Thinking and Judgment Ability: Use of discretion and logical reasoning in a clear and consistent manner whilst considering\/evaluating of information\/circumstantial evidence in order to draw sound conclusions, form an opinion and make a good decision<\/p>\n
\uf0b7 Relationship- and Alliance Building Skills\/ Social Intelligence: Ability to skilfully use interpersonal- and networking skills in order to develop a sound relationship\/alliance and cooperate with key stakeholders inside\/ outside the<\/p>\n
Desired Experience & Qualification:<\/strong>
\nIT, Asset, Coordinator, Hardware<\/p>\nTo Apply:<\/strong><\/p>\nClick Here!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"Our client, a well established security service provider, is looking for an IT Asset Coordinator to join their team in Selby, Johannesburg. You would be responsible for the physical IT…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\n
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