An opportunity for a recent IT Network graduate to join our client for a 12-month internship, based in the East-Rand Area. You will be part of the Infrastructure & Operations EMEA support team and together with your colleagues provide support on the server hosting, cloud and IAM services. An ITIL certification will be advantageous.<\/p>\n
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Job Title: IT Network Intern<\/strong> Duties & Responsibilities:<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Boksburg
\nReference: JHB001426-JS-1<\/strong><\/p>\n
\n**Please note candidates with previous internship experience will not be considered**<\/p>\n
\nDuties and Responsibilities: <\/strong>
\nYou ensure tickets for Server Hosting, Network, EUC and IAM are assigned in an efficient way and help resolve standard service requests.
\nIncidents and standard requests will be handled according to the agreed SLA and with the necessary attention to quality and communication.
\nBy pro-actively checking the environment, the team and you prevent outages and as such impact on the users.
\nThrough the configuration management process, you ensure we have a complete inventory of the assets and components involved in the services.
\nYou secure the compliance of our server and network components by following up on the agreed patching and lifecycle process.
\nYou involve and follow up with our partners to ensure that incidents and requests are resolved in an efficient way.<\/p>\n