The U.S. Consulate in Durban is seeking eligible and qualified applicants for the position of Computer Management Assistant in the Information Systems Center (ISC).<\/p>\n
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Job Title: Computer Management Assistant<\/strong> Job Summary:<\/strong> Under the supervision of the Computer Management Specialist, the Computer Management Assistant has daily responsibility for the maintenance, management, and administration of the computer and mobile device operation — addressing system security vulnerabilities and troubleshooting hardware systems issues and software issues, including all corporate applications, local databases, and spreadsheets. The incumbent also acts as the primary property clerk for unclassified Information Resource Management Assets and is the web master for the Consulate General SharePoint site.<\/p>\n Major Duties and Responsibilities:<\/strong> Software Applications (20%):<\/strong> Hardware and Infrastructure Support (15%):<\/strong> Property and Asset Management (15%):<\/strong> SharePoint Webmaster (10%):<\/strong> Other Duties as Assigned (10%):<\/strong> Desired Experience & Qualification:<\/strong> Two (2) years university or equivalent in computer science, network management or information technology. Prior Work Experience:<\/strong>
\nLocation:<\/strong> Durban<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nBasic Function of Position<\/p>\n
\nSystem Management and Operations (30%)
\nRespond to any IT-related customer requests and provide as assistance as needed; may include email, phone, myServices or walk in requests.
\nProvide OpenNet and DIN account support.
\nAdminister the myServices, OPS, E2 and WinTA accounts (USG specific software).
\nModify existing accounts to expand or limit user rights and tailor specific permissions.
\nTroubleshoot existing Active Directory accounts and Exchange\/O365 mailboxes to ensure proper levels of access.
\nModify security groups, distribution lists, file access permissions as and when needed, and proper approvals are granted.
\nTransfer accounts and assist users to prepare their accounts for transfer.
\nMonitors and reviews iPost and makes appropriate configuration changes, installs patches and update security configuration to meet DOS standards for OpenNet.<\/p>\n
\nProvide support to software installed on peripherals (i.e., PC’s, printers, scanners, and digital senders). Applications include but are not limited to: myData, Windows Operating Systems, Microsoft Office Suite, Adobe Suite, SMART Client software, Cisco WebEx, Consular Applications, OTC, RFMS\/C, and other approved software.
\nProvide support for software installed on mobile devices, including Office Suite, Authenticator, Citrix, Cisco WebEx, VMWare and VPN software, ILMS Mobile and other approved software.
\nProvides users with training and assistance for desktop and mobile applications.<\/p>\n
\nProvide technical support for all Department hardware and infrastructure located at Post. Assist with troubleshooting, moving, repairing and configuring computers, printers, digital senders, mobile devices, and peripheral devices.
\nResponsible for understanding and adhering to all DoS and IRM security regulations and ensure all equipment is in good working condition.
\nLoad, maintain, and deploy images for current desktop systems.
\nProvide support for DVC clients, including providing dialing information, setting up conference room cameras and equipment and assisting with preparing presentations for display
\nTroubleshoot, replace, and repair minor deficiencies in ports, switches, and cabling.
\nEscort contractors who will be cabling or modifying infrastructure and they need to be able to recognize the basics of what should be taking place in these projects.
\nManage telecommunications (including the local wi-fi network, Internet Service Provider, Satellite TV and phone) at the Consulate General\u2019s Residence (CGR).
\nProvide technology set up for official events, including audio\/visual and sound equipment.<\/p>\n
\nHas primary responsibility for property management for all unclassified IRM IT Assets.
\nEnsure all IRM assets are accurately recorded in the ILMS IT Asset Management Module.
\nInitiate all procurement actions for the IRM (Information Resource Management) section within the Ariba software.
\nReceive and record all IT assets following Department of State regulations.
\nPerform annual inventory of all IRM assets.
\nRecord and maintain all loanable accountable assets (such as phones and laptops) in the IRM Loanable Property module.
\nCoordinate disposals of all IT assets.
\nPrepare all required property management paperwork including DS-127, DS-129, and DS-584 forms.<\/p>\n
\nServe as designated web master responsible for the design, configuration and maintenance of post\u2019s intranet SharePoint site.
\nAdvises on material and links for inclusion on all SharePoint pages.
\nCoordinates closely with all sections to ensure accuracy and relevance of all material presented on SharePoint sites.<\/p>\n
\nSupport special projects
\nServe as backup Systems Administrator, Mailroom Clerk and Telephone Operator as required<\/p>\n
\nEducation:<\/strong><\/p>\n
\nA minimum of three (3) IT certifications such as: A+ Network+, Microsoft IT certifications, or other IT industry standard certifications are required.<\/p>\n
\nMinimum of three (3) years working experience in IT fields (such as Help Desk Support, Hardware, Software or Network support, web design, cybersecurity, programming, software and hardware installation, configuration, and maintenance) is required.<\/p>\n