The primary responsibility for this position is the execution, monitoring and support of the V-Track solution application and related systems for the company and its specified clients. The individual is responsible to ensure that tasks relating to the client\u2019s data requirements performed are administered efficiently, accurately and within daily deadlines. The individual is responsible for the coordination of information for ad hoc and periodic tasks set for and by the client.<\/p>\n
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Job Title: IT Asset Coordinator<\/strong> Job Summary: <\/strong> Reconcile contract information to the asset information on the relevant applications provided to provide holistic asset intelligence and direction. Matric Completing and maintaining relevant systems administration paperwork Critical thinking
\nLocation:<\/strong> Kenilworth<\/p>\n
\nDuties & Responsibilities<\/strong>:
\nKEY RESPONSIBILITIES:<\/p>\n
\nEstablish (with the assistance of the client and any external Managed Service Partners) an exceptions protocol that must be reported on (e.g., users not logging in for moth than 5 days, software changes etc.)
\nGenerate and prepare for review monthly reports listing
\nCoordinate with the client to map and govern internal asset management processors and protocols
\nFacilitate asset audits, monthly meetings and reporting and escalate exceptions to respective persons
\nAuthorise and assist the company’s warranty swap out process
\nFacilitate delivery of the company’s rollout devices and collection of the company’s devices
\nParticipate actively in the end of rental term process
\nConduct all report and business activities through the applications provided
\nVerify, correct, assesses, and maintain client data records on client portal
\nInitiate and monitor daily manual batches
\nPeriodic and adhoc client data analysis and correction
\nResponsible for logging and tracking of errors\/enhancements to Application Support team
\nAnalysis, escalation and follow up of technical incidents
\nResponsible for month end \/ quarter end runs – This includes working extended hours at month end
\nClient portal system maintenance on a scheduled basis after normal office working hours
\nDocumentation and maintenance of system procedures
\nDesired Experience & Qualification:
\nEducational Qualifications:<\/strong><\/p>\n
\nITIL accreditation and experience
\nExperience:<\/p>\n
\nITAM business processes mapping and management experience project lifecycle management experience
\nUnderstanding of SQL, relational databases and middleware an advantage
\nCompetencies:<\/p>\n
\nProblem-solving
\nInterpersonal
\nAdaptability \/ Flexibility
\nClient services orientated
\nDetail orientated
\nCopes with Change
\nDesire to Develop and Grow
\nIntegrity, Values and Trust
\nLogical Thinker<\/p>\n