Our client is a group of independent member companies, chosen for the products and services they offer. This fosters collaboration to drive creativity and innovation. Honesty, positivity and progress drive our members to offer ever-better solutions for your business.
\nMembers share a common ethos of customer commitment, fairness and excellence, which act as an anchor for all business practice. Member companies are operational in the following business sectors:<\/p>\n
Technology Infrastructure
\nSoftware Engineering and Integration
\nTelecommunications
\nBusiness Automation
\nInvestments and Financing
\nMarketing and Branding<\/p>\n
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Job Title: Helpdesk Engineer – Mid Level – CAPE TOWN, CBD<\/strong> Job Summary: <\/strong> Duties & Responsibilities:<\/strong> Desired Experience & Qualification:<\/strong> Minimum of 5 years\u2019 help desk experience
\nLocation: <\/strong>Cape Town<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nServing as the 1st point of contact for customers seeking technical assistance on the phone or email.<\/p>\n
\nOutputs:<\/strong>
\nTechnical knowledge of computers, operating systems and widely used computer applications.
\nAbility to troubleshoot to determine the best solution based on a problem presented by a user.
\nAbility to build, configure and repair computer hardware and other devices.
\nAbility to learn and support third party applications.
\nKnowledge of computer networks and router configurations.
\nInstallation and configuration processes
\nAdministrative Process<\/p>\n
\nAttributes:<\/strong>
\nTeam Player
\nCoach
\nProcess Champion
\nCustomer Champion
\nConsultant
\nRisk Mitigator
\nSolutioner
\nKnowledge Manager
\nRelationship builder
\nChange Leader
\nProblem owner<\/p>\n
\nKnowledge of computer hardware.
\nAbility to understand various devices with more complex configurations.
\nHelpful nature with the ability to communicate with clients in a professional manner.
\nAbility to understand and resolve problems.
\nProblem solver with the ability to mentor more junior staff in the team.
\nMicrosoft Office Applications.
\nMicrosoft Operating Systems.
\nNetwork Protocols.<\/p>\n