Our client based in Johannesburg (major telecom) \u2013 hybrid \/ relaxed working model is looking for a BI Hybrid Support Analyst.
\nYou will be responsible for investigating and diagnosing the issues with intent to recommend and implement solutions.
\nThis role would be expected to use BI and skills to improve processes to increase service and support to the departments and the organization.<\/p>\n
The client requires the services of an operational service desk team to field Business Intelligence tickets logged against the area.
\nThis Service desk provides first line and second line support, addressing the queries in the shortest possible time.
\nThe nature of these tickets could include, but are not limited to:<\/p>\n
Data queries<\/p>\n
Reporting queries<\/p>\n
Data Extracts<\/p>\n
Requests for information<\/p>\n
Batch queries<\/p>\n
Data Investigations<\/p>\n
Data mart fixes<\/p>\n
Reconciliations requested by business<\/p>\n
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Job Title: BI Hybrid Support Analyst -ETL, SQL, Power BI<\/strong> Job Summary:<\/strong>
\nLocation: <\/strong>JHB – Northern Suburbs
\nReference:<\/strong> JHB006012-GG-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nIn order to be considered the following is required:
\nBachelors\u2019 Degree in computer science, MIS, or Information Management
\nOR any BI Accreditation
\nMinimum 3-5 years\u2019 experience in similar role environment including scripting, reporting & data visualization
\nHighly proficient in SQL
\nExperience in Power BI and OBIEE
\nTelecommunications experience is a plus
\nWorked in environments with large data volumes
\nExperience in Microsoft SQL Server Analysis Services (SASS) would be advantageous
\nKnowledge of industry leading Business Intelligence support practices
\nKnowledge of data governance practices, business and technology issues related to management of enterprise information assets and approaches related to business intelligence
\nKnowledge of data related government regulatory requirements (where applicable) and emerging trends and issues
\nKnowledge of Agile Project Management Framework
\nThe role will be responsible for the following:
\nBe the single point of contact for business intelligence related queries to the business
\nUsing the appropriate techniques in engaging with the business to clarify the problem
\nProvide guidance and assistance to end user queries
\nTroubleshoot reporting issues on Power BI\/OBIEE reports or SSAS cubes raised by end users and implement solutions to these issues where applicable
\nTroubleshoot data issues from the business source systems and provide guidance and\/or present solutions to these issues
\nPerforms root cause analysis and collaborates with data stakeholders to identify and understand factors that contribute to data quality issues
\nCollaborate with other teams within the department and be able to devise the technical solution as it relates to the business & technical requirements
\nCoordinates with the appropriate internal and external stakeholders in the correction of source data where applicable
\nSeek feedback from clients\/ stakeholders and continuously seek ways of improving on quality
\nCreate ad-hoc reports\/data extracts from organization database
\nIdentify areas where the quality of reporting and analytics may be improved
\nInterpret data, analyse results using statistical techniques and provide ongoing reports
\nAcquire data from primary or secondary data sources and maintain databases\/data systems
\nIdentify databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
\nIdentify, analyse, and interpret trends or patterns in complex data sets
\nFilter and \u201cclean\u201d data by reviewing reports and performance indicators to locate and identify\/fix code problems
\nDefine new data collection and analysis process improvement opportunities
\nInformation displayed above not limited to advertisement. Please contact for further information.
\nPlease consider your application as unsuccessful if you have not received a response within 14 days of submitting your application. However, please keep a lookout on our website, www.bedifferent.co.za, for available positions which you may be suited for.<\/p>\n