A very well-established IT Company based in Durban North is looking for a Senior IT Support Engineer.<\/p>\n
This company is all round IT Solutions and Support.<\/p>\n
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Job Title: Senior IT Support Engineer – Durban<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Durban North<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nSenior Level IT support engineer with 7+ years\u2019 experience senior level.
\nYou will be required to account manage key SLA Clients
\nYou will be required to take on calls logged by clients, troubleshoot\/resolve issues quickly and effectively, while constantly keeping the client and management updated on progress.
\nYou will be required to communicate professionally with both client and management, either over the phone or face to face with the client and be well mannered and friendly even when dealing with a stressful situation.
\nYou will be required to share knowledge and advise within the team.
\nThe most important part of this role is the service provided to the client and the communication with the client and management.
\nYou will also be required to work \u201cout of normal hours\u201d from time to time, if required by the client or management.
\nYou will be encouraged to think out the box and enhance productivity for clients and the business.<\/p>\n