{"id":79972,"date":"2022-12-14T08:00:21","date_gmt":"2022-12-14T06:00:21","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=79972"},"modified":"2022-12-14T23:23:46","modified_gmt":"2022-12-14T21:23:46","slug":"quest-staffing-solutions-recent-job-recruitment-apply-now-10","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/quest-staffing-solutions-recent-job-recruitment-apply-now-10.html","title":{"rendered":"Quest Staffing Solutions Recent Job Recruitment – Apply Now!"},"content":{"rendered":"

We’re urgently seeking experienced Telecommunications\/ICT\/IT Service Delivery Managers – 6 to 12 months Contract – West Rand (Gauteng). To ensure continuity and quality of service to our client’s EBU high net worth customers. Highly dynamic and fluctuating Telecommunications and ISP industry<\/p>\n

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Job Title: Telecommunications\/ICT\/IT Service Delivery Managers<\/strong>
\nLocation:<\/strong> West Rand<\/p>\n

Job Summary:<\/strong>
\nDuties & Responsibilities
\nEnsure accurate service inventory throughout the customer operational lifecycle
\nCustomer and service take-on to ensure correct service implementation.
\nEnsure management processes and procedures in relation to the internal management structures
\nEnsure accurate Incident closure
\nProblem management \u2013 identification and tracking to closure root causes
\nSupport areas of business must be adequately trained and given necessary tools to develop, manage and support the products
\nService improvement<\/p>\n

Complete root cause analysis assessments and ensure implementation of recommended corrective actions.<\/p>\n

Ensure customer engagement agreement and documented for Business continuity purposes
\nManage all non-billing impacting changes \u2013 technology, configuration changes, additional IP addresses, telephone numbers etc.
\nManage billing impacting changes \u2013 upgrades\/downgrades, site moves\/migrations, terminations, renewals
\nManage operational governance with client, including governance contacts,<\/p>\n

Desired Experience & Qualification:<\/strong>
\nMatric plus
\n3-year Diploma
\nMinimum 3 years Customer Service Management \/ ICT \/ (IT Service Delivery Manager)
\nMinimum 5 years in Telecommunication industry, enterprise based and Fixed line opco<\/p>\n

Package & Remuneration:<\/strong>
\nSalary:<\/strong> R176 per hour (non-negotiable)<\/p>\n

To Apply:<\/strong><\/p>\n

Click Here!<\/strong><\/a><\/p>\n

N.B If emailing us directly, remember to insert “Telecommunications\/ ICT\/ IT Service Delivery Managers – West Rand” in the email subject line, for consideration, and state which area you are applying for<\/p>\n","protected":false},"excerpt":{"rendered":"

We’re urgently seeking experienced Telecommunications\/ICT\/IT Service Delivery Managers – 6 to 12 months Contract – West Rand (Gauteng). 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