DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.<\/p>\n
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Job Title: Tier 2 Support Engineer (SQL\/Oracle)<\/strong> Duties & Responsibilities:<\/strong> HANDLE & resolve complex technical issues from clients as the next Tier 2 Support Engineer sought by a Software Solutions Specialist in the Telecommunications industry. You will mainly receive escalated issues from Level 1 Engineers and conduce the more advanced investigations, ultimately resolving the matter in the best way possible. The ideal candidate must have Matric\/Grade 12, a relevant ICT education (Diploma etc) with a database module in the course, SQL\/Oracle database experience as well as Linux (specifically Oracle or RedHat) and above average results. You will also require experience in a 24\/7 ICT Helpdesk environment as rotational shift work will be expected included being remote on standby.<\/p>\n DUTIES:<\/strong> REQUIREMENTS:<\/strong>
\nLocation:<\/strong> Stellenbosch<\/p>\n
\nENVIRONMENT:<\/strong><\/p>\n
\nLearn and know products by heart.
\nClient Support \u2013 Use best suited electronic means available (ticketing system, monitoring, remote connection, telephone, mail, Skype).
\nCapture, report and analyse support tickets and problems associated.
\nAnalyse symptoms to determine underlying problems.
\nResolve issues or escalate to Developers but follow up until resolved.
\nTroubleshooting front end and back end (SQL as well as other databases).
\nReport and document queries.
\nSupport client database and user information.
\nKnow and adhere to support regulations for each client according to SLA.
\nPromote and foster good working relationships with the direct team, other departments and clients.
\nTrain Tier 1 employees.
\nBe on duty at all times during your shift as specified. The company offers support 24\/7 either in the office or on remote standby. Work shifts are from 7 to 4 or 10 to 7.
\nBe on standby after hours as per roster.<\/p>\n
\nMatric \/ Grade 12.
\nRelevant ICT education (Diploma etc.) with a database module in the course.
\nExperience with SQL\/Oracle database a MUST.
\nExperience with Linux (specifically Oracle or RedHat).
\nAll of the above with above average results.
\nExperience in a 24\/7 ICT Helpdesk environment, with associated applicable SLAs.
\nExperience in the Telecommunication environment, in particular related to mobile network operators.
\nInterest in the ICT industry and in particular mobile network operators.
\nInterest in international affairs.
\nWillingness to travel.
\nOwn Transport.<\/p>\n