{"id":79984,"date":"2022-12-14T08:50:37","date_gmt":"2022-12-14T06:50:37","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=79984"},"modified":"2022-12-14T23:39:27","modified_gmt":"2022-12-14T21:39:27","slug":"trending-talent-current-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/trending-talent-current-job-opportunity-apply-now.html","title":{"rendered":"Trending Talent Current Job Opportunity – Apply Now!"},"content":{"rendered":"

Job Title: Sigma International – Operations Manager – BPO -Utilities UK<\/strong>
\nLocation:<\/strong> South Africa<\/p>\n

The Operations manager is responsible for the planning, implementation, management and evaluation of productivity, profitability, service level adherence and compliance.<\/p>\n

REQUIREMENTS:<\/strong>
\nAt least three years\u2019 management experience in customer sales and\/ service contact centre environments of 70 or more employees.
\nProven experience managing Team Managers and Junior Managers
\nQuantifiable experience in managing off-shore contact centre portfolios. Specifically, UK experience is preferred.
\nDemonstrated commercial acumen.
\nTrack record of success in achieving productivity and revenue targets.
\nExperience in Utilities will be a distinct advantage.
\nHigh level ability in people management including leading, motivating and developing direct reports and customer-facing employees.
\nTrack record of success in managing client relationships.
\nStrong numerical ability.
\nDemonstrated decision making skills in a fast moving, team based environment.
\nHigh level written and spoken communications skills in English.
\nGood understanding of the customer contact centre industry and associated technological solutions.
\nBusiness degree or relevant company-based training.<\/p>\n

COMPETENCIES REQUIRED:<\/strong>
\nSound track record in managing workplace relations
\nLeadership skills
\nExcellent planning and organizational skills
\nGood writing and effective communication skills
\nWorking experience of MS Office Suite at Intermediate Level
\nDemonstrated commercial acumen.
\nHigh level ability in people management including leading, motivating and developing direct reports and customer-facing employees.
\nDemonstrated decision making skills in a fast moving, team-based environment.
\nManaging client relationships.<\/p>\n

KNOWLEDGE\/EXPERIENCE:<\/strong>
\nExperience in utilities will be a distinct advantage.
\nKnowledge of HR labour laws
\nManage contact centre performance in line with Sigma policies and procedures to meet performance targets.
\nManage utilisation of staff in line with the budgeted manning.
\nManage costs to operate within budget and initiate cost saving measures.
\nIdentify and remove performance barriers to meet performance targets.
\nManage the resolution of customer\/ client problems and complaints.
\nMaintain up to date knowledge of developments in clients\u2019 markets, products and services.
\nCoach, develop and motivate direct reports.
\nManage the recruitment, training, scheduling and performance of employees.
\nEnsure effective computer hardware, software and telecommunications systems are maintained.
\nAbout Sigma, part of the Digicall Group<\/p>\n

Our business revolves around Business Process Outsourcing \u2013 we help run businesses more effectively and efficiently by taking responsibility for various processes.<\/p>\n

At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.<\/p>\n

Sigma is part of the Digicall Group which is a preferred service partner providing a range of services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management, and tailor-made bespoke solutions meet customer demands in a responsible, cost-effective and sustainable way.<\/p>\n

Mission Statement:<\/strong><\/p>\n

Our new mission is\u2026To improve everything Always! We\u2019ll do this by living our values\u2026<\/p>\n

Core Values:<\/strong><\/p>\n

Sigma has created four Core Values that the business and all employees stand by, they help drive our behaviors and what our brand stands for.<\/p>\n

#Always Learning \u2013 because the more we learn the more we achieve<\/p>\n

#Always Adapting \u2013 because flexibility creates opportunity<\/p>\n

#Always Together \u2013 because we are part of our community, not apart from our community<\/p>\n

#Always Better \u2013 because we do more<\/p>\n

To Apply:<\/strong><\/p>\n

Click Here!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

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