A smart technologies company driving initiatives across the ICT sector through platforms, applications, and mobile communications is looking for an energetic, objective-driven, Outbound Call Centre Sales Supervisor<\/p>\n
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Job Title: Outbound Call Centre Sales Supervisor<\/strong> Job Summary:<\/strong> Duties will include but not be limited to:<\/p>\n Performance manages the Direct sales team
\nLocation:<\/strong> JHB – Northern Suburbs
\nReference:<\/strong> JHB000268-Abiga-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nThe Sales Supervisor is responsible for managing the outbound Telesales team\u2019s operations and performance including HR\/IR principles which requires a strong and knowledgeable leader to contribute the company’s overall success.<\/p>\n
\nRecruiting and interviewing potential new hires
\nAble to motivate and staff and implement incentives
\nFormulation of targets for individuals as well as the team
\nHire and onboard new employees
\nProvide guidance and feedback to staff and management
\nAnticipate escalation and take over calls when needed
\nMeasure performance with key metrics such as call abandonment, calls waiting, etc.
\nEnsure adherence to policies for attendance, establish procedures, etc.
\nKeep management informed of problems and issues
\nPrepare monthly and annual result reports for management
\nManage the workflow
\nTraining and motivating telesales team\\Identify and applying career advancement opportunities
\nHelp resolve employee issues and disputes
\nQuality assurance and quality checks
\nHandle complaints and provide support for clients
\nMonitoring the team\u2019s success an ongoing basis<\/p>\n