MAIN PURPOSE OF THE ROLE<\/p>\n
To manage a team of sales agents to ensure optimal sales performance and service deliverance within a leading Telecommunications corporate.<\/p>\n
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Job Title: Sales Team Leader (Telecommunications)<\/strong> Job Summary:<\/strong> Driving team and individual performance to ensure all KPI and Targets are achieved monthly Desired Experience & Qualification:<\/strong> Matric
\nLocation:<\/strong> Roodepoort, Johannesburg<\/p>\n
\nDuties & Responsibilities:<\/p>\n
\nTracking sales goals and communicating results and achievements
\nIdentify development areas of each team member and deliver effective training programmes, coaching and content to aid performance of the team
\nManage individual\u2019s attendance, conduct and engagement, to improve team performance and overall commitment to job
\nMinimise or prevent negative staff attrition to improve staff retention through wellness and engagement initiatives
\nMotivate team and individuals to strive for success
\nSupport disciplinary proceedings by investigating team members misconduct matters, draft and issue corrective documents such as warning letters, draft and issue disciplinary notices, initiate disciplinary hearings, assist by chairing hearings for other campaigns \/ departments
\nEncourage open communication between yourself and your individual team members through constant interaction
\nAssess individual performance through observation and measurement and implement key interventions as needed
\nProvide support to sales team in order to advance sales stages, guidance on processes to be followed and assist with client escalations
\nReporting \u2013 provide weekly\/daily reporting on all criterias required to be measured to key stakeholders
\nManage the overall behaviour of the team
\nDeveloping the team through motivation, counselling, and product knowledge education
\nProvide detailed and accurate sales forecasts
\nHandling and resolving customer complaints
\nDevise strategies and sales techniques that positively impacts performance
\nCollaborate and coordinate with other departments of the business to ensure success of the sales team that has variable dependencies<\/p>\n
\nQUALIFICATIONS AND EXPERIENCE REQUIRED<\/p>\n
\nMinimum 2-3 years’ experience managing a team of sales agents
\nAll experience must be in the telecommunications sector
\nExperience must include B2B sales within the telecommunications industry
\nExperience with closing medium to large size business deals
\nExperience with negotiating deals at exec level in the client\u2019s environment<\/p>\n