{"id":8057,"date":"2012-09-17T01:04:32","date_gmt":"2012-09-16T23:04:32","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=8057"},"modified":"2012-09-17T01:11:34","modified_gmt":"2012-09-16T23:11:34","slug":"johannesburg-jobs-advanced-customer-services","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/johannesburg-jobs-advanced-customer-services.html","title":{"rendered":"Johannesburg Jobs: Advanced Customer Services"},"content":{"rendered":"<p>The Advanced Customer Services (ACS) practice is a unit within the Oracle\u2019s Customer Service (Support) Organisation that establishes long-term relationships with many of Oracle&#8217;s largest customers through annuity-based service contracts. ACS Senior Service Sales sells services from a broad IT-services portfolio both in fixed price and T&amp;M basis. ACS services are typically requested by large Oracle customers that require the utmost attention to real mission critical applications and processes. ACS covers the majority of large scale Oracle customers.<!--more--><\/p>\n<h2>SCOPE:<\/h2>\n<ul>\n<li>Reports to ACS Sales Manager or Director<\/li>\n<li>leads the ACS sales activities of virtual teams for his\/her customers<\/li>\n<li>Works in a designated industry on a defined customer list and cooperates within the Oracle Account team.<\/li>\n<li>Works to identify and cover all organizations (including existing Oracle customers) that fall into their designated account list focusing on building a strong pipeline and closing opportunities in a timely fashion<\/li>\n<li>Works with appropriate Oracle Partners, i.e. resellers, SI&#8217;s, ISV&#8217;s, technology partners and alliances<\/li>\n<li>Works with Customer Management (CM) and other Lines of Business (LOBs) to maximize the return from the assigned set of accounts<\/li>\n<li>Works towards an allocated ACS Sales Booking target<\/li>\n<\/ul>\n<h2>Responsibilities:<\/h2>\n<ul>\n<li>Winning new, up sell &amp; Renew ACS sales revenue in line with targets.<\/li>\n<li>Developing a strategy and ACS sales plan to address the designated account list.<\/li>\n<li>Developing profiles of targeted accounts.<\/li>\n<li>Driving the implementation of ACS sales and marketing campaigns.<\/li>\n<li>Generating, maturing and following up on leads.<\/li>\n<li>Identifying and working with the appropriate people in Oracle and the Customer.<\/li>\n<li>Developing, extending and maintaining relationships with the appropriate staff.<\/li>\n<li>Facilitating and nurturing Senior Management relationships to generate active sponsorship of Oracle.<\/li>\n<li>Working with, and influencing the activities of Oracle Partners as appropriate.<\/li>\n<li>Maintaining an understanding of Oracle&#8217;s strategic direction and interpreting its relevance to the industry sector.<\/li>\n<li>Maintaining an understanding of competitive activity relevant to industry sector<\/li>\n<\/ul>\n<h2>Accountabilities:<\/h2>\n<ul>\n<li>Research and communicate current industry trends, drivers and potential.<\/li>\n<li>Translate Oracle&#8217;s ACS Strategy and Marketing Messages to the market.<\/li>\n<li>Utilizes Oracle ACS Value Propositions and communicate the benefits of these to the market.<\/li>\n<li>Design ACS sales campaigns and put teams and task forces together to deliver them.<\/li>\n<li>Generate and manage bids teams.<\/li>\n<li>Produce and communicates an accurate weekly forecast while maintaining the sales pipeline on Global Customer Management System (GCM).<\/li>\n<li>Build and maintain effective relationships with other Oracle LOBs to ensure resources are made available as and when required.<\/li>\n<li>Establish and maintain contractual agreements between Oracle and the Customers.<\/li>\n<li>Maintain contact with accounts throughout delivery implementation.<\/li>\n<li>Maintaining an awareness of Partner Competence and capability.<\/li>\n<li>Operate in line with Oracle&#8217;s business processes and procedures.<\/li>\n<li>Deliver and co-ordinate customer presentations and demonstrations.<\/li>\n<li>Attend Industry and product forums.<\/li>\n<li>Maintains the highest level of compliance with Oracle\u2019s internal policies and business practices.<\/li>\n<\/ul>\n<h2>Profile:<\/h2>\n<ul>\n<li>At least 5 years of sales experience in the enterprise IT sector.<\/li>\n<li>Understanding of the enterprise software \/ infrastructure market.<\/li>\n<li>Experience in working on advanced\/integrated engagements.<\/li>\n<li>Willing to travel on frequent basis.<\/li>\n<li>Minimum 3 years of successful direct sales experience<\/li>\n<li>Self starter, fast learner and hungry for knowledge and information.<\/li>\n<li>Fully aware of technology trends, industry standards and terminology.<\/li>\n<li>Team player.<\/li>\n<li>Proven track record.<\/li>\n<\/ul>\n<p><em>As part of Oracle\u2019s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, salary verification, professional references, education verification and professional qualifications and memberships (if applicable).<\/em><\/p>\n<p><a href=\"https:\/\/emeajobs.oracle.com\/pls\/webdep_www\/wd_portal.show_job?p_web_site_id=582&amp;p_web_page_id=126949\">\u00a0Apply online<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Advanced Customer Services (ACS) practice is a unit within the Oracle\u2019s Customer Service (Support) Organisation that establishes long-term relationships with many of Oracle&#8217;s largest customers through annuity-based service contracts&#8230;&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[930],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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