Must have Firm grasp of IT principles and reside in Kathu or surrounding areas.<\/p>\n
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Job Title: L1 IT Desktop Support Technician<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Kathu<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nFull support of software and hardware on all PCs, laptops and notebooks
\nResponsible for all desktop\/laptop\/notebook-related support as per detail:
\nInstallation, re-installation of MS operating system, drivers and relevant MS software (or other software, according to the client\u2019s standards
\nAdminister \/ support Windows operating system (MS)
\nAdminister \/ support \/ troubleshoot existing application software e.g. MS Office, and client\u2019s specific software packages.
\nEnsure functionality of packaged non-proprietary software
\nEnsure virus protection functionality and updates on virus software
\nAdminister user Interface and passwords as and when required.
\nAdminister user logins to network as required
\nEnsure that \u201cStandards\u201d and \u201cProtocols\u201d are adhered to
\nCoordinate hardware repairs \/ cabling
\nAssist in user training, support and education
\nInstallation of new Hardware \/ Software
\nSetup \/ support of local and network printers
\nMobile device support (smart phone \/ cellular phones\/ tablets)
\nSetup up of wireless access points
\nSetup \/ back-up \/ restore of users\u2019 personal data and Emails
\nConfiguration and setup routers
\n1st line desktop troubleshooting
\nGoal oriented to analyze and solve all requests in the given SLA\u2019s
\n1st line server support
\nRemote desktop support (via Team Viewer)
\nBasic Network troubleshooting
\nDesired Experience & Qualification
\nA+ \/ N+ Highly advantageous
\nOwn Transport
\nReside in Kathu or surrounding areas<\/p>\n