{"id":80785,"date":"2023-01-11T08:10:10","date_gmt":"2023-01-11T06:10:10","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=80785"},"modified":"2023-01-11T20:40:14","modified_gmt":"2023-01-11T18:40:14","slug":"computer-experts-personnel-current-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/computer-experts-personnel-current-job-opportunity-apply-now.html","title":{"rendered":"Computer Experts Personnel Current Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p><strong>Job Title: IT Support Manager 3pm till MIDNIGHT!<\/strong><br \/>\n<strong>Location:<\/strong> Cresta<\/p>\n<p><strong>Job Summary:<\/strong><\/p>\n<p>\u00b7 Assist and manage all infrastructure related queries in the company, on request and as per business requirements.<\/p>\n<p>\u00b7 Manage team of IT technicians and helpdesk administrators.<\/p>\n<p><strong>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:<\/strong><\/p>\n<p>\u00b7 Matric or equivalent<\/p>\n<p>\u00b7 A+ and N+ is essential<\/p>\n<p>\u00b7 IT related qualification is an advantage.<\/p>\n<p>\u00b7 3-5 years\u2019 proven experience as an IT Support Manager or in a similar role<\/p>\n<p>\u00b7 At least 1year IT Support experience in a contact centre environment.<\/p>\n<p>\u00b7 Advanced experience in desktop support<\/p>\n<p>\u00b7 Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.<\/p>\n<p>\u00b7 Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.<\/p>\n<p>\u00b7 Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.<\/p>\n<p>\u00b7 Analyse and make recommendations for hardware and software standardization.<\/p>\n<p>\u00b7 Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.<\/p>\n<p>\u00b7 To resolve complaints and ensure escalated queries are being attended to efficiently.<\/p>\n<p>\u00b7 Manage team discipline and scheduling<\/p>\n<p><strong>COMPETENCIES &amp; SKILLS:<\/strong><\/p>\n<p>\u00b7 Valid South African driver\u2019s license<\/p>\n<p>\u00b7 Own car\/transport<\/p>\n<p>\u00b7 Excellent communication skills, must be articulate and well spoken<\/p>\n<p>\u00b7 Excellent computer skills<\/p>\n<p>\u00b7 Tenacious, with ability to work independently and take responsibility<\/p>\n<p>\u00b7 Be flexible and energetic<\/p>\n<p>\u00b7 Possess leadership skills<\/p>\n<p>\u00b7 Possess ability to multitask<\/p>\n<p><strong>RESPONSIBILITIES:<\/strong><\/p>\n<p>Main Duties:<\/p>\n<p>\u00b7 Daily server checks<\/p>\n<p>\u00b7 Server Maintenance\/update\/new<\/p>\n<p>\u00b7 Backups \u2013 Monitoring, scheduling, best practices<\/p>\n<p>\u00b7 Asterisk \u2013 Basic maintenance,<\/p>\n<p>\u00b7 Firewall \u2013 Best practices, configure, secure, maintain<\/p>\n<p>\u00b7 Switches \u2013 Configure, maintain, monitor, usage stats<\/p>\n<p>\u00b7 Anti-Virus \u2013 Ensure compliance, effective and up to date protection<\/p>\n<p>\u00b7 Hyper-V maintenance<\/p>\n<p>\u00b7 Office 365 Administration<\/p>\n<p><strong>Customer Service Responsibilities:<\/strong><\/p>\n<p>\u00b7 Ensure that technicians are always \u2018customer-orientated\u2019, energetic, friendly, respectful and empathetic when conversing with internal employees and customers.<\/p>\n<p>\u00b7 To speak positively and enthusiastically about the company and its products and \/ or services to ensure that a professional Company brand image is maintained at all times. Also ensuring your staff do the same.<\/p>\n<p><strong>Teamwork Responsibilities:<\/strong><\/p>\n<p>\u00b7 To work as part of a team to achieve the daily, weekly and monthly operational and departmental targets and standards.<\/p>\n<p>\u00b7 Willing to listen to and support colleagues and team members with professional problems, devoting time and imparting expertise where required.<\/p>\n<p>\u00b7 Portraying confidence and expressing positive expectations toward the team and the Company.<\/p>\n<p>\u00b7 Assist other Teams \/ Divisions when required by your Managers.<\/p>\n<p>\u00b7 Display a positive attitude towards Managers, Team Leaders and Agents.<\/p>\n<p><strong>Duties &amp; Responsibilities:<\/strong><\/p>\n<p>Main Duties:<\/p>\n<p>\u00b7 Daily server checks<\/p>\n<p>\u00b7 Server Maintenance\/update\/new<\/p>\n<p>\u00b7 Backups \u2013 Monitoring, scheduling, best practices<\/p>\n<p>\u00b7 Asterisk \u2013 Basic maintenance,<\/p>\n<p>\u00b7 Firewall \u2013 Best practices, configure, secure, maintain<\/p>\n<p>\u00b7 Switches \u2013 Configure, maintain, monitor, usage stats<\/p>\n<p>\u00b7 Anti-Virus \u2013 Ensure compliance, effective and up to date protection<\/p>\n<p>\u00b7 Hyper-V maintenance<\/p>\n<p>\u00b7 Office 365 Administration<\/p>\n<p><strong>Customer Service Responsibilities:<\/strong><\/p>\n<p>\u00b7 Ensure that technicians are always \u2018customer-orientated\u2019, energetic, friendly, respectful and empathetic when conversing with internal employees and customers.<\/p>\n<p>\u00b7 To speak positively and enthusiastically about the company and its products and \/ or services to ensure that a professional Company brand image is maintained at all times. Also ensuring your staff do the same.<\/p>\n<p><strong>Teamwork Responsibilities:<\/strong><\/p>\n<p>\u00b7 To work as part of a team to achieve the daily, weekly and monthly operational and departmental targets and standards.<\/p>\n<p>\u00b7 Willing to listen to and support colleagues and team members with professional problems, devoting time and imparting expertise where required.<\/p>\n<p>\u00b7 Portraying confidence and expressing positive expectations toward the team and the Company.<\/p>\n<p>\u00b7 Assist other Teams \/ Divisions when required by your Managers.<\/p>\n<p>\u00b7 Display a positive attitude towards Managers, Team Leaders and Agents.<\/p>\n<p><strong>Desired Experience &amp; Qualification:<\/strong><\/p>\n<p><strong>QUALIFICATIONS &amp; EXPERIENCE REQUIRED:<\/strong><\/p>\n<p>\u00b7 Matric or equivalent<\/p>\n<p>\u00b7 A+ and N+ is essential<\/p>\n<p>\u00b7 IT related qualification is an advantage.<\/p>\n<p>\u00b7 3-5 years\u2019 proven experience as an IT Support Manager or in a similar role<\/p>\n<p>\u00b7 At least 2 years IT Support experience in a contact centre environment.<\/p>\n<p>\u00b7 Advanced experience in desktop support<\/p>\n<p>\u00b7 Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.<\/p>\n<p>\u00b7 Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.<\/p>\n<p>\u00b7 Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades.<\/p>\n<p>\u00b7 Analyse and make recommendations for hardware and software standardization.<\/p>\n<p>\u00b7 Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.<\/p>\n<p>\u00b7 To resolve complaints and ensure escalated queries are being attended to efficiently.<\/p>\n<p>\u00b7 Manage team discipline and scheduling<\/p>\n<p><strong>COMPETENCIES &amp; SKILLS:<\/strong><\/p>\n<p>\u00b7 Valid South African driver\u2019s license<\/p>\n<p>\u00b7 Own car\/transport<\/p>\n<p>\u00b7 Excellent communication skills, must be articulate and well spoken<\/p>\n<p>\u00b7 Excellent computer skills<\/p>\n<p>\u00b7 Tenacious, with ability to work independently and take responsibility<\/p>\n<p>\u00b7 Be flexible and energetic<\/p>\n<p>\u00b7 Possess leadership skills<\/p>\n<p>\u00b7 Possess ability to multitask<\/p>\n<p>.<\/p>\n<p>\u00b7 Portraying confidence and expressing positive expectations toward the team and the Company.<\/p>\n<p>\u00b7 Assist other Teams \/ Divisions when required by your Managers.<\/p>\n<p>\u00b7 Display a positive attitude towards Managers, Team Leaders and Agents.<\/p>\n<p><strong>Package &amp; Remuneration:<\/strong><br \/>\nR45k-R35K pm neg<\/p>\n<p><strong>To Apply:<\/strong><\/p>\n<p><a href=\"https:\/\/www.pnet.co.za\/viewlets\/apply\/job-apply-form-viewlet\/authentication?listingId=3484766&amp;isMobile=false&amp;buttonPos=Top_Button&amp;locale=en_DE&amp;source=listing\"><strong>Click Here!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Job Title: IT Support Manager 3pm till MIDNIGHT! Location: Cresta Job Summary: \u00b7 Assist and manage all infrastructure related queries in the company, on request and as per business requirements&#8230;&#8230;<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[182],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Computer Experts Personnel Current Job Opportunity - Apply Now! - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Job Title: IT Support Manager 3pm till MIDNIGHT! Location: Cresta Job Summary: \u00b7 Assist and manage all infrastructure related queries in the company, on\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/computer-experts-personnel-current-job-opportunity-apply-now.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/computer-experts-personnel-current-job-opportunity-apply-now.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/computer-experts-personnel-current-job-opportunity-apply-now.html\",\"name\":\"Computer Experts Personnel Current Job Opportunity - Apply Now! - Jobs in South Africa 2024\",\"isPartOf\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#website\"},\"datePublished\":\"2023-01-11T06:10:10+00:00\",\"dateModified\":\"2023-01-11T18:40:14+00:00\",\"author\":{\"@id\":\"https:\/\/joblistsouthafrica.com\/#\/schema\/person\/72a3c30f05ccb96b80cd9616b5ac53f1\"},\"description\":\"Job Title: IT Support Manager 3pm till MIDNIGHT! 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