As a network engineer, you’ll be part of our technology group, working closely with other teams such as DevOps and Application Development to provide solutions that help us run efficiently and effectively. You will use your technical skills to ensure we have the right infrastructure in place for our business operations.<\/p>\n
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Job Title: L2 Network engineer<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Cape Town<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nTransformation participation and adoption by teams for any automation\/new tools introduction for Network Infrastructure
\nGood exposure in handling large enterprise network
\nExperience in remotely management of incidents
\nITIL process knowledge
\nAbility to review logs and provide updates
\nEscalation to OEM TAC
\nAbility to implement Network changes
\nBasic understanding of MPLS technology
\nBasic understanding of telecom standards \/ protocols
\nClosure of all assigned tickets on tool
\nClosure of tickets within SLA
\nUpdating the Activity tracker against all the incident tickets on ITSM tool
\nSharing the Analysis report for all major incidents within 30 mins of closure
\nUpdating the SOP’s for minimum 2 processes per Month
\nSuccessful implementation of Change Requests
\nSuccessful implementation of Rollback plan in case the CR gets failed
\nHandling client escalation\/ month
\nTimely escalation to the next level<\/p>\n