{"id":80840,"date":"2023-01-12T08:10:30","date_gmt":"2023-01-12T06:10:30","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=80840"},"modified":"2023-01-12T21:53:45","modified_gmt":"2023-01-12T19:53:45","slug":"quest-staffing-solutions-current-job-opportunity-apply-now-7","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/quest-staffing-solutions-current-job-opportunity-apply-now-7.html","title":{"rendered":"Quest Staffing Solutions Current Job Opportunity – Apply Now!"},"content":{"rendered":"
We’re urgently seeking an experienced Service Relationship Consultant (ICT) ITIL – 6 – 12 Months Contract (Durban) in Managing and maintaining Customer relationships before, during and post implementation of Products and Services offered in SA for Enterprise Customers.<\/p>\n
MUST BE AVAILABLE TO START IMMEDIATELY<\/p>\n
MUST BE FROM KZN, applicants not residing in KZN will not be considered at this stage<\/p>\n
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Job Title: Service Relationship Consultant (ICT) ITIL<\/strong> Job Summary:<\/strong> Desired Experience & Qualification:<\/strong> Package & Remuneration:<\/strong> MUST BE FROM KZN, applicants not residing in KZN will not be considered at this stage<\/p>\n Interested?
\nLocation:<\/strong> Durban<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nTo ensure continuity and quality of service to Enterprise Customers for Fixed (ICT) Products and Services.
\nEnsure implementation for mechanism for SLA compliance
\nTo perform Inbound and Outbound Services to identified customers including relationship management and assurance support.
\nEnsure accurate service inventory throughout the customer operational lifecycle
\nCustomer and service take-on to ensure correct service implementation.
\nChange management communication as per SLA requirements
\nService business continuity and improvement (both from a customer and core perspective)
\nAssist clients with trouble shooting on basic technical product and device issues
\nProvide clients with advice to minimise additional tickets and escalations
\nHighly dynamic and fluctuating Telecommunications and ISP industry<\/p>\n
\nMatric
\n3-year Diploma \/Degree
\nMUST have Minimum 3 years in Telecommunication\/ICT industry Business 2 Business customer service experience
\nMUST have ITIL knowledge
\nITIL foundation certificate (Advantageous)
\nNetwork and Product training
\nCCNA, CCNP , CCSP , CCIE written , JNCIA , JNCIS<\/p>\n
\nSalary:<\/strong> R176 per hour (non-negotiable)
\nContract:<\/strong> 6 – 12 Months
\nMUST BE AVAILABLE TO START IMMEDIATELY<\/p>\n
\nN.B If emailing us directly, remember to insert “Service Relationship Consultants – Durban” in the email subject line, for consideration, and state which area you are applying for.<\/p>\n