The successful candidate will be based and working from the company\u2019s head office in Bromhof, Randburg, Gauteng.<\/p>\n
RJ Connect is a medium business enterprise that imports and distributes specialized industrial ruggedized products into Africa. The company supplies support, implementation, and provision of network communication backbones for major vertical markets for industries such as Power, Rail, Mining, Marine, CCTV, Solar, Wind, and Water.<\/p>\n
The company is engaged in an ever-changing fast-paced market. The successful applicant will function effectively in such an environment, working closely with the sales and technical team supervisor. The applicant must have a proven track record in the ability and skills to work proactively and independently in the above-mentioned position.<\/p>\n
Remuneration benefits will be discussed with successful candidates and any offers will be reduced to writing. Any subsidies or benefits offered may only activate on successful completion of a 3 to 6-month probationary period and is reliant on the completion of successful KPI scoring and job requirements. Necessary systems training will be provided.<\/p>\n
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Job Title: IT Technical Support \/ Field Application Engineer (FAE)<\/strong> Job Summary:<\/strong> To provide technical sales support and solutions for customers based on our full range of products. Desired Experience & Qualification:<\/strong>
\nLocation:<\/strong> Bromhof<\/p>\n
\nDuties & Responsibilities<\/p>\n
\nTechnical consulting and problem-solving abilities (installation\/configuration\/deployment).
\nTo support in FAT (Factory Assurance Test) product testing and technical support cases (installation\/configuration).
\nSupport SAT (Site acceptance test).
\nProvide and facilitate technical training on internal and external products when necessary.
\nTo manage additional assignments or projects as required by the company to achieve strategic objectives.
\nRMA product testing and troubleshooting.
\nGood understanding of firewalls and security
\nGood understanding of Networking, Switching, VLAN’s, Fibre, VPN’s and IoT
\nReporting on Site visits
\nReporting on support cases
\nOversee environmentals in assembly Lab<\/p>\n
\nIT Technical Support Technician 3+ yr. Working experience
\nGrade 12 \/ Matric
\nMinimum of 3 years in an IT support position
\nGood understanding of networking, Wi-Fi and IoT (LAN and WAN)
\nA+, N+ qualification
\nCCNA\/Microsoft MCSA qualification will be advantageous
\nLinux knowledge & experience will be advantageous
\nC+, C++ Knowledge will be advantageous
\nKnowledge of PLC programming and SCADA development
\nMicrosoft Office applications.
\nWindows 10
\nCommunication Skills
\nProblem solving Skills
\nTime Management Skills
\nOrganizational Skills
\nProject Management Skills
\nExcellent written and verbal communication skills
\nInnovative and solutions driven<\/p>\n