Our client is looking for an Application manager to join our Operational division and take over the management of their Support and Acquisition application.<\/p>\n
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Job Title: Application Manager<\/strong> Job Summary:<\/strong> Qualifications and Experience:<\/strong>
\nLocation:<\/strong> CPT – Northern Suburbs
\nReference:<\/strong> CPT002080-AK-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nWorking together with the marketing team, drive existing and new customer downloads and increased daily usage. Using performance data highlight gaps and work with marketing to address barriers and change behaviours
\nResearch and Identifying the best support and acquisition functionality to be added to their existing application
\nLeading the team in the implementation and upgrading of support and acquisition functionality
\nTroubleshooting and resolving any problems with application software
\nSets and implements policies and procedures related to application quality standards and testing.
\nPlan, implement and manage new projects related to the company’s App
\nCollaborate with multiple teams to constantly innovate the design and functionality of the App.
\nAnalyze the requirements and propose the best possible solutions
\nAnalyze and report on app usage data.
\nManage the application performance
\nMaintaining up to date knowledge of the latest software developments.
\nInvestigate and project manage the requirements and implementation of APIs for mobile functionality support and better user performance.
\nWork together with marketing, design user journeys and conduct AB tests to increase VAS product uptake leading to an increase in existing customer product holding.<\/p>\n
\nAn associate or bachelor’s degree in information technology, computer science, or a related field and experience working in IT
\nSpecifically, you need an understanding of system design and development, project implementation, and user experience principles
\n5+ years active experience within a similar role
\nGoogle Analytics user experience with experience interpreting results
\nExperience in E- commerce, Telecoms, Internet or tech related industry required
\nProject management experience \u2013 3 years +
\nBusiness Process automation experience \u2013 3 years +
\nPrevious App support management experience \u2013 2 years +
\nUX experience relevant to App and Online ( Web ) \u2013 3 years +
\nCustomer Support experience \u2013 3 years +
\nSome Software development skills will be an advantage
\nWorkflow analysis experience
\nPlease note only shortlisted candidates will be contacted.<\/p>\n