To successfully and professionally execute all customer installations and operational deployments as requested by either the internal or external client. The Solutions Deployment Catalyst is accountable for detailed troubleshooting, decision making of possible on-site presence \/ customer visit, required repairs and efficient and detailed maintenance of equipment<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
<\/p>\n
Job Title: Technical Support & Installations Consultant (Gauteng)<\/strong> Job Summary:<\/strong> Experience with Equipment – Routers and Switches – Mikrotik, Cisco, Juniper, Yealink<\/p>\n Effective and continuous communication with both the internal and external customer staying abreast of any queries, complaints that might require specific troubleshooting, repairs, upgrades and\/or installations. Work Environment:<\/strong> Desired Experience & Qualification:<\/strong> Qualification:<\/strong> Valid drivers\u2019 license – light motor vehicle Career experience: <\/strong> Skills and interpersonal attributes: <\/strong>
\nLocation:<\/strong> Midrand<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nEssential job function and performance standards:<\/p>\n
\nDetailed and thorough site surveys with applicable clients with relevant feedback and reporting to the Team and relevant stakeholders.
\nTimeous and efficient deployment of all updates, add-ons and products upgrades.
\nProfessional site configurations and relevant alterations to customer requirements and aligned to project specifications.
\nDevelop a high level of business and personal rapport with each customer to ensure business loyalty and sustainable long-term relationships through constantly striving to meet and exceed customer expectations in line with the Catalytic promise of service excellence.
\nEffective time management, prioritizing daily and weekly tasks.
\nPlanning of new deployments along with site diagrams and IT checklists
\nTimeously and effectively resolve customer queries with effective communication via the team channel.
\nMonitoring and updating of relevant information on the system
\nTo remain up to date with latest industry trends, changes and market information.
\nStandby duties to be executed responsibility and effectively whilst complying to the assigned roster and timelines.
\nService Desk Support to be professionally conducted with accountability, professionalism and continuous communication to relevant parties, be it the internal- or external customer<\/p>\n
\nBoth office bound and client facing. Supportive to both internal and external customers.<\/p>\n
\nRequirements, Skills and Experience:<\/p>\n
\nMinimum Matric \/ Grade 12
\nRelevant tertiary degree or diploma advantageous
\nN+ Certification advantageous
\nCCNA Certification advantageous
\nLicenses \/ Certifications:<\/p>\n
\nAccess to the Company Branded Fleet Vehicle
\nConfident and experienced within the MS Office suite
\nExcellent technical – practical skills<\/p>\n
\nA minimum of three (3) years\u2019 relevant Telecommunication industry experience in a similar working environment and role
\nConfident on the MS Office program.
\nExperience in Routers and Switches (mainly Mikrotik, Cisco and Juniper), VoIP, Connectivity, Phone hardware (Yealink).
\nKnowledge of Secure back-up and servers would be advantageous.
\nAn excellent command of the English language.
\nProven track record of installations and customer relations management successes in both new business and existing customers.<\/p>\n
\nHighly developed interpersonal skills
\nThe ability to work under pressure
\nThe ability to successfully work in a target-driven (time and monitory) environment
\nWell-developed technical skills
\nTenacious and deadline driven
\nLoyal, energetic, trustworthy, honest and ethical
\nThe ability to manage independently and without constant supervision
\nA highly developed sense for attention to detail
\nExcellent time management with the ability to multi-task
\nWell-organized and professional
\nWell-developed business acumen
\nSuccessfully eliminate technical challenges through timeous communication, escalation and follow up
\nSuperior computer skills with a high IT-technical proficiency
\nProfessional and empathic towards customer requirements
\nAdaptable with constructive change management skills
\nFocused on continuous development of market share and promotion of new products
\nSensory and verbal requirements are linked to the requirements of this position<\/p>\n