DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.<\/p>\n
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Job Title: Hosting Support Administrator<\/strong> Job Summary:<\/strong> A tier one Internet Service and Infrastructure provider in South Africa is looking to employ a dedicated Hosting Support Administrator, with 5+ years\u2019 experience within an Internet Service Provider (ISP) or Web Hosting Environment who has a tertiary IT Diploma or equivalent, extensive knowledge and experience with cPanel\/WHM\/WHMCS, DNS, E-Mail hosting, understand of VPS. Cloud hosting would be useful.<\/p>\n DUTIES:<\/strong><\/p>\n Troubleshooting of resolution of End-to-End Hosting and Domain related services such as domain administration, Web and Email hosting related issues. REQUIREMENTS:<\/strong><\/p>\n Tertiary IT Diploma or equivalent.
\nLocation<\/strong>: Cape Town<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nENVIRONMENT:<\/strong><\/p>\n
\nManaging the daily operations, procedures relating to client services on our Shared cPanel and VPS services where required.
\nUtilise effective methods to retain existing customers.
\nCollaborate with different departments to resolve customer queries or complaints.
\nAbility to understand complex customer situations and provide appropriate resolutions.
\nResponding to queries via phone, email, ticketing system or live chat such as WhatsApp Channels.
\nAssure that all client service requests are resolved within set service levels.
\nAssist walk-in customers as well as any other reasonable task.
\nExcellent troubleshooting, root cause analysis and permanent problem resolution skills
\nThe company encourages teamwork and mutual support across teams when required, and you therefore agree that you will, from time to time, be required to assist in other areas, positions, and employment categories.
\nThe above list is not exhaustive and includes any other reasonable instruction within your area of competence from any senior management.
\nMinimum of 5 years of experience.<\/p>\n
\nExtensive knowledge and experience with cPanel\/WHM\/WHMCS, DNS, E-Mail hosting, understand of VPS and Cloud hosting would be useful.
\nExperience using support applications such as remote desktop where required, ping and traceroute operations from the command prompt.
\nUnderstanding of ISP\/Telecoms networking.
\nKnowledge of applications such as WordPress and other CMS.
\nKnowledge of system and backup recovery procedures.
\nKnowledge of the Domain registry system and processes, i.e., domain registrations, transfers, etc
\nBilling and invoicing knowledge and understanding.
\nTake initiative to resolve and take ownership of any query or issue.
\nComplaint and escalation handling experience would be useful.<\/p>\n