We Are Hiring !!!<\/p>\n
If you reside in Johannesburg and Pretoria with IT Support or Service Desk experience..THIS ROLE IS FOR YOU!<\/p>\n
Our client in the telecommunications industry is urgently looking for Service Desk Agents to join their team in Pretoria.<\/p>\n
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Job Title: Service Desk Agent<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Pretoria<\/p>\n
\nResponsibilities:<\/strong>
\nEfficient and effective logging and allocating of incoming calls and assisting Engineers\/involved parties in ensuring all calls are attended to and closed.
\nEnsure all calls are logged within ITSM tool per the required operational processes.
\nAssist team with work overload as and when required and ensure general administration work is up to date.
\nEnsure a high level of customer liaison is always maintained and interaction is conducted in a highly professional manner.
\nFollow appropriate escalation procedures as and when required.
\nEnsure adherence to respective client-specific Operational Manuals.<\/p>\n