Netsurit offers managed IT services and consulting for a wide range of clients globally. Our head office is in Johannesburg, we have offices in the US (New York & New Jersey) and offices in Cape Town and Durban. This geographic diversity allows us to offer true 24\/7 support and other Managed IT Services to our clients. While the best award we can receive is the loyalty of our clients and staff, Netsurit has been consistently recognised as a leader in the managed IT services industry. Netsurit have been ranked annually in the MSP 501 survey since 2009, we are also one of the leading Dell partners in South Africa and a Microsoft Gold Partner.<\/p>\n
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Job Title: Tier 2 IT Services Consultant<\/strong> Job Summary:<\/strong> Support:<\/strong> Desired Experience & Qualification:<\/strong>
\nLocation:<\/strong> Durban<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nThe purpose of the role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality, with the key perfomance area being client support.<\/p>\n
\nProcess client requests and resolve incidents as soon as possible
\nEnsure hardware, desktop, network, app and connectivity functionality
\nCollaborate with third party service providers to resolve issues as needed
\nFunctional network and infrastructure
\nNetwork and infrastructure maintenance
\nTicket closure as soon as possible
\nOptimal BSC performance
\nClient satisfaction<\/p>\n
\nHardware, application and software understanding and experience
\n4 years of support experience
\nReliable car and valid driver’s licence<\/p>\n