Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part<\/p>\n
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Job Title: Technical Support Analyst (Senior)<\/strong> Duties & Responsibilities:<\/strong> Role Responsibilities:<\/strong> Preferred Qualifications:<\/strong> Relevant Skills \/ Experience:<\/strong>
\nLocation:<\/strong> Johannesburg<\/p>\n
\nClient Details:<\/strong>
\nOur client, a leading provider of innovative solutions, is committed to helping some of the world’s most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results.<\/p>\n
\nProviding 2nd level technical support by resolving technical issues with customers and meeting SLA’s.
\nHandling all customer issues including troubleshooting \/ providing feedback to the customer.
\nFollowing up on support issues, which include collaborating with both the customer and R&D team.
\nGathering information for cost models.
\nCreating preliminary technical resource allocation plans.
\nProviding technical input and consultation.
\nPerforming technical troubleshooting and consulting with development teams to resolve issues.
\nConducting performance testing, tuning and backup recovery of the database.
\nWorking different business times and on-call 24 hs \/ 7 days, shift work, stand by support and working on weeknights \/ weekends \/ public holidays is required.
\nAd-hoc occasional travel to customer sites.<\/p>\n
\nDegree or Diploma in Information Technology; Computer Science, Engineering, or equivalent experience<\/p>\n
\n5+ years’ experience in software industry or related fields
\nExpert in operation support, billing systems and other technical areas e.g. Oracle database, RedHat Linux or Unix OS
\nExperience with complex software system architecture and operation
\nBasic knowledge of Telecommunication environment and customer services procedures
\nCustomer-facing skills to perform on-site support for customers who have purchased the services<\/p>\n