Cell C is currently recruiting for a Product Delivery Manager to join their dynamic team.<\/p>\n
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Job Title: Product Delivery Manager – Wholesale<\/strong> Job Summary:<\/strong> Key Responsibilities:<\/strong> Product & Service Portfolio Management & Delivery:<\/strong> Project Management and Go to Market:<\/strong> Customer First:<\/strong> Virtual, Cross functional Matrix Team Management:<\/strong>
\nLocation: <\/strong>South Africa<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nTo create and deliver a positive customer lifetime value, through developing and managing the full product life cycle for new and existing products in alignment with the Wholesale Product and Services strategy and relevant segment needs to ensure profitability and continuous improvement and growth ensuring that customer and revenue growth targets are met, customer experience excellence and maximizing returns to shareholders.
\nTo take full accountability for the overall Product roadmap, feature definition, forecasting, approvals, go to market launch and comms, profit & loss revenue including post launch reviews, churn, value perception and product NPS.<\/p>\n
\nNew Product Creation & Enhancement:<\/strong>
\nFully accountable for all phases of product development from conception, approval, launch, go to market, post launch review, management through to termination.
\nIdentify
\nResearch
\nFeasibility Studies
\nDevelop
\nCampaign Management
\nInput into Training
\nGo live in market.
\nMonitor the market uptake.
\nROI
\nEliminate or retire products.
\nUnpack the Product & Services department roadmap and create a product specific dashboard for the year, aligned to overall Wholesale Business Strategy,
\nDevelop products by analyzing company key performance indicators and in alignment with Cell C Customer segmentation needs and competitive landscape in accordance with the Revenue targets to ensure revenue growth.
\nDesign & develop product promotions to acquire new Customers and retain existing customers.
\nDesign and implement action plans with all stakeholders, Customer Retentions to drive take up, usage and revenues, Sales team to promote product sales, and Business (staff) in order to ensure product knowledge and availability.
\nDevelop and implement proactive measures with Customer Retention to Reduce churn.
\nWork alongside Commercial, Marketing, Sales, CVM ensure products are adequately managed and promoted to drive KPI performance.
\nManage activities required from all functional Business areas to achieve maximum market growth, penetration, and profitability.<\/p>\n
\nManage activities required from all functional Business areas to achieve maximum market growth, penetration, and profitability.
\nBusiness Intelligence
\nResearch
\nFinancial Feasibility
\nTechnical Group
\nLegal, Regulatory & Compliance
\nMarketing
\nLearning & Development
\nRelevant Sales Sectors
\nCustomer Experience Sectors
\nInternal Communications
\nAd hoc areas and sectors as the product required.
\nCompile relevant marketing briefs to support new product and service requests.
\nPresent business specification documentations and financial assumptions for product approval.
\nManage the go live in market communication and advertising process, provide input into the most effective position of product to target market
\nMonitor market conditions, competitors and technological advancements and propose the development of products and services relevant to target segments
\nManage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
\nProvide input into the communication strategy and advertising management process.
\nIdentify new markets for existing and development of new products to enhance value and revenue.
\nKeep abreast of the product performance against the original business case, continuously measuring the performance against budget
\nKeep abreast of local and global market trends.
\nKeep abreast of competitor activities and communicate implications for Cell C’s product positioning in view of these competitor moves and consequently recommend corrective actions, where necessary
\nProvide constant updated competitive analysis and insight on Contract products and services.
\nSupport the business planning and forecasting process by providing information on product assumptions, through gathering and maintaining history on products, in terms of the subscriber base movement as well as tariffs and usage.
\nEnsure that marketing collateral and in-store touch points, as well as all electronic touch points are up to date with regard to product and service offerings.
\nProvide input into Customer Value Management sector.
\nAssist with weekly, monthly, quarterly and annual status\/performance reporting.
\nProvide input into reporting designs in order to facilitate correct and accurate reporting and data analysis.
\nPresent and influence final decision makers, either integral and or external to obtain buy-in concepts and ideas
\nEnsure Cell C, our partners and channels are all appropriately prepared to support the Products and Services<\/p>\n
\nDrive the go to market process for products under management to ensure all stakeholders are engaged and that the product launch is effective and impactful. This includes liaison with channel partners through sales.
\nProject manage the journey of the product (planning, scheduling, controlling and risk management), following brand guidelines, namely in which concerns user experience.
\nPrepare project mandate, highlighting the scope, resource, milestones, and completion date, keeping within budgetary constraints.
\nManage products and projects quality and ensure delivery of internal clients and end-user requirements.
\nAssure proper functioning of all cross-functional processes<\/p>\n
\nPlace the customer first in the end-to-end product delivery life cycle, ensuring best value for customer therefore growing revenue.
\nEnsure customer needs and requirements are satisfied through appropriate systems \/ processes \/ procedures
\nUnderstand customer needs and develop and fine-tune product accordingly
\nMonitor customer feedback (via formal internal channels such as customer support and social media) on performance of product and implement necessary action plan to correct deficiencies
\nCompile contingency plans to prevent delays and enhance the customer experience
\nAdopt a proactive approach to prevent problems from arising in the future
\nInitiate change to continually improve all aspects of product and services delivery
\nDrive continuous improvement as an important element of product and services delivery
\nIdentify trends \/ patterns pertaining to customer requests and needs and filter this information through to relevant business areas to continually improve all aspects of service delivery<\/p>\n
\nManage a cross functional team to deliver an efficient end to end Product Delivery plan.
\nEnsure alignment of all key functions and entrenchment of the team\u2019s deliveries.
\nManage vendors and external 3rd parties.
\nProvide clear instructions pertaining to accountabilities of each team member.
\nMotivate and support the team to deliver a superior performance in order to ensure product success.<\/p>\n