{"id":82660,"date":"2023-03-08T08:30:37","date_gmt":"2023-03-08T06:30:37","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=82660"},"modified":"2023-03-08T23:39:30","modified_gmt":"2023-03-08T21:39:30","slug":"jean-mari-hellig-consult-available-job-opportunity-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/jean-mari-hellig-consult-available-job-opportunity-apply-now.html","title":{"rendered":"Jean-Mari Hellig Consult Available Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>A company in Potchefstroom is looking for an IT Helpdesk Agent to join their team.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: IT Helpdesk Agent<\/strong><br \/>\n<strong>Location: <\/strong>Potchefstroom<\/p>\n<p><strong>Job Summary:<\/strong><br \/>\n<strong>Duties &amp; Responsibilities:<\/strong><\/p>\n<p>The Helpdesk Agent assists clients via telephone, WhatsApp and e-mail with internet connectivity issues (WAN side and customer side) as well as provide support for e-mails, routers and network related queries on Mikrotik, Cambium and Ubiquiti hardware.<\/p>\n<p><strong>Your Key Responsibility Areas:<\/strong><\/p>\n<p>Offer first line support to customers, which includes taking initial call from users.<\/p>\n<p>Always strive for first call resolution.<\/p>\n<p>Determines if fault is customer-side, or WAN-side.<\/p>\n<p>Provides basic to intermediate troubleshooting on customer-side faults.<\/p>\n<p>Facilitates password changes, usage reports, and general product info.<\/p>\n<p>Remote support via AnyDesk to customers.<\/p>\n<p>Where Helpdesk T1 Agents cannot resolve a ticket, escalate tickets to T2 Helpdesk Agents.<\/p>\n<p>Log tickets for all client queries and escalate as necessary (close tickets if resolved).<\/p>\n<p>Addresses basic customer queries (general queries, non-technical questions, password recovery, website navigation assistance, basic troubleshooting, basic procedural \u2018how to\u2019 questions).<\/p>\n<p>Supplying clients with general information regarding their Wireless\/Fibre service.<\/p>\n<p>Accurately screen incoming calls, redirecting calls and taking messages.<\/p>\n<p>Check Microsoft Teams \/ WhatsApp for any callback requests.<\/p>\n<p>Ensure clients are always given feedback in a timely manner.<\/p>\n<p>Assist walk-in clients where applicable.<\/p>\n<p>Reporting back weekly\/daily on data captured per request from Manager.<\/p>\n<p>Report to Manager on discovered repeat issue cases.<\/p>\n<p><strong>Desired Experience &amp; Qualification:<\/strong><br \/>\nBe analytical.<\/p>\n<p>Have the ability to work independently.<\/p>\n<p>Have Customer service skills and\/or great Interpersonal skills.<\/p>\n<p>Problem-solving and Time management skills.<\/p>\n<p>Have technical aptitude.<\/p>\n<p>Good Communication skills (written and verbal).<\/p>\n<p>Have a basic understanding of PC hardware setup and configuration will be advantageous.<\/p>\n<p>Knowledge and understanding of TCP\/IP, DNS, DHCP, routers and switches is required.<\/p>\n<p><strong>Qualifications:<\/strong><\/p>\n<p>Grade 12 required.<\/p>\n<p>N+ &amp; A+ certification<\/p>\n<p><strong>To Apply:<\/strong><\/p>\n<p><a href=\"https:\/\/www.pnet.co.za\/viewlets\/apply\/job-apply-form-viewlet\/authentication?listingId=3597099&amp;isMobile=false&amp;buttonPos=Sticky_Button&amp;locale=en_DE&amp;source=listing\"><strong>Click Here!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A company in Potchefstroom is looking for an IT Helpdesk Agent to join their team. &nbsp; &nbsp; &nbsp; &nbsp; Job Title: IT Helpdesk Agent Location: Potchefstroom Job Summary: Duties &amp;&#8230;..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Jean-Mari Hellig Consult Available Job Opportunity - Apply Now! 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