We are looking to recruit a Senior Support Engineer to be deployed on various product lines within the company. The position will primarily focus on supporting and maintaining custom applications.<\/p>\n
Your role is to take ownership of customer issues reported and see them through to resolution, including if these are later identified as bugs.<\/p>\n
You will also be required to perform effective Preventative maintenance by thorough inspection, detection and correction of incident failures either before they occur or before they develop into major defects. Your job description is not limited to the above.<\/p>\n
Due to the business-critical nature of the business, you may occasionally be required to work outside of normal working hours.<\/p>\n
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Job Title: Senior Support Engineer<\/strong> Job Summary:<\/strong> \u2022 IT Degree or Diploma<\/p>\n \u2022 4 years working within the telecommunications industry.<\/p>\n \u2022 4 years IT Support<\/p>\n \u2022 4 years Workable knowledge of Linux<\/p>\n \u2022 4 years Oracle, MySQL, Postgres DB Knowledge<\/p>\n \u2022 Networking experience<\/p>\n \u2022 Java\/Web Service Support – Glassfish, Payara<\/p>\n \u2022 PLSQL<\/p>\n \u2022 Knowledge of Docker (Containers)\/Kubernetes.<\/p>\n \u2022 ActiveMQ Knowledge<\/p>\n \u2022 KAFKA Knowledge<\/p>\n \u2022 SMSC<\/p>\n \u2022 Grafana<\/p>\n \u2022 ELK Stack (Elasticsearch, Logstash, and Kibana)<\/p>\n \u2022 JIRA \/ Confluence<\/p>\n \u2022 Clear understanding of Data Centre VM Structures<\/p>\n Desired Experience & Qualification:<\/strong> \u2022 Oracle APEX skills would be very beneficial<\/p>\n \u2022 Bash Scripting will be an advantage<\/p>\n \u2022 Able to use PL\/SQL to retrieve data from ORACLE databases<\/p>\n \u2022 An understanding of Software Development Life Cycle<\/p>\n \u2022 Working knowledge of Vulnerability Upgrades \/ Patching<\/p>\n \u2022 Monitoring tool principles and configurations – Adventnet<\/p>\n \u2022 Working knowledge of TCP Traces<\/p>\n \u2022 Team Management Experience<\/p>\n \u2022 Understanding of Postillion platforms<\/p>\n \u2022 API Gateway experience will be a bonus<\/p>\n \u2022 Understanding of SSL and Certification methods<\/p>\n \u2022 Strong understanding of Application Deployment methods<\/p>\n \u2022 Support assistance with UAT testing<\/p>\n \u2022 Understanding of client SLA principles<\/p>\n
\nLocation: <\/strong>Durbanville<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nThe following requirements are essential:<\/p>\n
\nThe following requirements will be advantageous:<\/p>\n