Procuring, installing and configuring computer hardware, software, systems, networks, printers, and scanners. Providing technical assistance and support to users who experience computer hardware and software issues. Resolving issues for staff via phone, in person, or electronically. Performing hardware and software installations, configurations and updates as needed. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems, diagnosing and solving hardware or software faults. Replacing parts as required. This position also involves researching new technologies, managing and implementing projects, and ensuring that IT infrastructure is maintained to the highest standard with maximum levels of productivity and efficiency<\/p>\n
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Job Title: Junior IT Administrator<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Century City<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nPerform troubleshooting
\nAnalyse problems and research solutions. Identify, test and implement solutions
\nManage system resolution and available resources
\nManage IT outsourcing, hardware warranties and procurement
\nCommunicate technical solutions and implementation processes
\nDocument hardware and software problems and resolutions
\nPerform hardware and software installation, configuration and upgrades
\nPerform quality checks on outcomes of work performed
\nDocument system installations, configuration process in terms of current configuration
\nPerform system operations, monitoring and maintenance
\nPerform system diagnostics
\nMonitor and analyse system performance
\nOptimize system performance through software and hardware configuration
\nDevelop and implement preventative maintenance plans
\nEvaluate maintenance processes and outcomes
\nCommunicate and document maintenance procedures
\nPerform security administration
\nImplement security procedures
\nPerform security audits and analyse results
\nDevelop recommendations for system security, upgrades and improvements
\nResponsible for documenting processes and procedures for IT Infrastructure.
\nDesired Experience & Qualification
\nGrade 12\/ NQF Level 4
\nCOMPTI A+
\nCOMPTIA N+
\nExperience in helpdesk environment
\nExperience with telephony
\nExperience with MS 365 support<\/p>\n