Reputable company in the food processing industry is seeking an experienced I.T Operations Manager with demonstrated managerial expertise to join our team in Stellenbosch.<\/p>\n
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Job Title: IT Operations Manager Sub-Saharan Africa – Stellen<\/strong> Job Summary:<\/strong> Minimum qualifications and experience:<\/strong> Job Description:<\/strong>
\nLocation:<\/strong> Stellenbosch
\nReference:<\/strong> CEN000125-MDJ-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nIn this role, you will take responsibility ensuring the smooth running of IT Infrastructure, Operations, Applications and Security and ensuring users get maximum benefits from established Global Standards while providing 2nd Line Infrastructure Support, with a strong emphasis on overseeing operations across Sub-Saharan Africa. Collaboration with business for the purpose of I.T strategy development. The person will take responsibility of the regional standards and KPI requirements.<\/p>\n
\nIdeal candidate should have a strong ITIL knowledge and demonstrated experience of at least 5 years in a similar role, with a proven track record in Project Management.<\/p>\n
\nYour main responsibilities and duties in this position will include but are not limited to the following:
\nResolve support issues.
\nYou will be top line of escalation internally with complete ownership of 2nd line technical issues and
\nLiaison with 3rd party vendors and contractors.
\nFormulation and execution of local IT strategy.
\nFormulation and management of local IT budget \u2013 CAPEX and OPEX.
\nExecution of global project initiatives, as required.
\nSupport and administer technologies including Networks, Windows Server, Active Directory, Microsoft Exchange, Azure, Office365, VMWare and Citrix
\nInstallation of and configuration of computer systems, diagnosing hardware and software faults and solve technical and applications problems, either over the phone or in person.
\nAccount administration of all core office systems and applications.
\nProblem solving Network, PC\/Server hardware and OS issues.
\nAssist and complete administrative and operational tasks, data management, incident logging, reporting, systems monitoring and testing, and disaster recovery and business continuity planning.
\nEnsure that appropriate standards are adhered to.
\nFollow the ITSM Incident, Request, Problem, Asset and Knowledge Management process.
\nManage IT Operations assets and contracts.
\nCollaborate with various global technical teams to ensure solution compatibility with company standards.
\nIdentify, screen and evaluate new solution opportunities to address unmet IT operational needs.
\nProperly escalate unresolved issues to appropriate internal teams.
\nOther duties and responsibilities
\nManage IT subordinates at remote locations. Will require ad hoc travel.
\nSupport and maintain offsite remote facilities and employees. Will require ad hoc travel to assess site, plan & implement infrastructure.
\nParticipate in strategic and budgetary planning processes, prepare, and administer IT operating budgets; provide recommendations on processes and implement new\/revised solutions according to established standards. Analyse, prepare, and execute CAPEX\/OPEX spent for each fiscal year.
\nParticipate in field research in pursuit of new IT operational solutions and to evaluate the applicability and usefulness of current solutions.
\nExcellent understanding of the organization\u2019s goals and objectives and implementation of same.
\nManagement of telecommunications and connectivity infrastructure, including fibre lines and wireless backup mediums.
\nOwnership of all IT administration including mobile contracts, hardware allocation documents and asset registers.
\nEssential Skills
\nDemonstrated ability in formulating and managing budgets, strategy, and execution of associated projects.
\nExcellent knowledge of Asset Management.
\nKnowledge of data protection operations and legislation (GDPR & POPIA).
\nExcellent ability to formulate training material, train and support stakeholders; and ability to present ideas in user-friendly language.
\nExperience in drafting policies and procedures.
\nDemonstrated experience with Disaster Recovery and Business Continuity planning.
\nHands on working experience managing and completing multiple projects simultaneously, whilst collaborating with both internal and external resources.
\nAgile, and able to multitask and work under pressure.
\nAbility to prioritize effectively, with excellent time management skills.
\nPlanner with the ability to identify possible future obstacles, and problem-solving skills.
\nExcellent written and verbal communication skills.
\nGood interpersonal and organizing skills.
\nAbility to handle conflict situations well and establish a plan\/strategy that reduces future situations.
\nCritical thinker with emotional resilience to overcome obstacles.
\nSelf-confident and self-assured approach with a positive attitude.
\nCustomer service focussed.
\nSolutions driven and self-managed individual.
\nDemonstrated experience managing and leading a team.
\nTechnical competencies
\nMicrosoft Operating Systems and network technologies
\nOffice 365
\nStandard desktop applications
\nWindows Server
\nPCs, laptops, printers and peripherals
\nCCTV and access control solutions
\nCore Competencies
\nCustomer focus: Strong external\/internal customer orientation.
\nCommunication: Listens well and shares ideas and solutions.
\nTeamwork: Seeks involvement and input from other people.
\nInitiative: Proactive, drives processes and tasks to achieve results.
\nInnovation: Comes up with resourceful ideas and solutions.
\nOwnership & Accountability: Takes ownership of own decisions and actions \u2013 successes and mistakes.
\nManagement: Gives timely, constructive and specific feedback.
\nDetail orientation: Organized, methodical, good attention to detail.<\/p>\n