We are looking for an IT Manager to be responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. You will supervise the implementation and maintenance of our company\u2019s computing needs in our sites in Cape Town<\/p>\n
The successful candidate must have a proven professional experience and a detailed knowledge of industry\u2019s best practice processes.<\/p>\n
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Job Title: IT Operation Manager – Call Centre – Cape Town<\/strong> Job Summary:<\/strong> Compile and manage the technology strategy in alignment with the business strategy. Be so kind and share current salary, updated salary and notice period.<\/p>\n We offer
\nLocation: <\/strong>Cape Town, South Africa<\/p>\n
\nResponsibilities:<\/strong><\/p>\n
\nMust be working in a Call Centre environment
\nManage relationships and SLA with all external suppliers.
\nManage information technology and computer systems.
\nPlan, organize, control and evaluate IT and electronic data operations.
\nWork with internal stakeholders to use new technologies to streamline business process and operational efficiencies while adhering to company policies and processes.
\nEnsure that all areas of the business are operational.
\nConduct ongoing research to improve the technological assets of the company.
\nManage efficiencies of the department as well as the effective delivery of services and solutions.
\nManage information risk to an acceptable level based on risk appetite of the business in line with set goals and objectives.
\nDevelop and direct all networking safeguards to reduce risks and apply effective protective mechanisms to secure sensitive internal and external information.
\nAligning business information security requirements to the business and IT goals thereby supporting an effective security posture.
\nEstablish resilience and a highly available network infrastructure environment to address regulatory and business requirements.
\nConsolidate business technology platforms and create plans for each platform.
\nTrack, analyse and monitor technology performance metrics.
\nEstablish technology standards and communicate technical information to the organisation.
\nMaintain asset register.
\nMaintain IT risk & issue register.
\nCreate and implement the organization\u2019s IT policy and best practice standard operation processes and manuals.
\nPerforming routine system audits.
\nRunning routine system operations reports and sharing them with management.
\nManage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance.<\/p>\n
\nMedical Aid Contribution, Provident Fund Contribution<\/p>\n