JOB DESCRIPTION: IT Infrastructure Lead \/ Sr IT Infrastructure H\/W & N\/W<\/p>\n
Our client is seeking to place an IT Infrastructure Lead\/Senior IT Infrastructure resource.
\nThe role is an onsite office-based role, based in Sandton, Gauteng<\/p>\n
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Job Title: IT Infrastructure Lead<\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> JHB – Northern Suburbs
\nReference:<\/strong> JHB000210-Gen-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nRequirements of the role:
\nSound knowledge on WAN LAN, Server Hardware, OS, Wireless LAN, Structured Cabling, New Site setup, Datacentre Management, Infrastructure management tools and Service Desk Management.
\nSolid understanding of SIP, PBX and Dialer network setup.
\nBiometrics configuration and setup.
\nGood knowledge and experience on OMNI channel.
\nSetup an Infrastructure architecture with security controls to achieve a functional workforce operating at full productivity.
\nAchieve business continuity 24X7 by managing connectivity issues and ensure no service loss.
\nEnsure high quality service delivery and adherence to Service Level Agreements (SLAs).
\nImplement IT framework across support structures enabling quick TAT and exceptional customer experience.
\nSupport proposal teams in estimating the appropriate IT infrastructure setup for Call centre and Data centre.
\nExperience in establishing \/ managing 24\/7 call centre solution setup is a must.<\/p>\n