We’re seeking a Service Relationship Consultant Mobile Telecoms\/ICT (ITIL) – 6 Month Contract – Western Cape<\/p>\n
MUST BE AVAILABLE IMMEDIATELY<\/p>\n
MUST BE FROM THE Western Cape<\/p>\n
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Job Title: Service Relationship Consultant Mobile Telecoms\/ICT (ITIL) <\/strong> Job Summary:<\/strong>
\nLocation:<\/strong> Western Cape<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nEnsure escalation management processes and procedures in relation to the internal management structures
\nEnsure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
\nProblem management \u2013 identification and tracking to closure root causes for non- SLA compliant incidents
\nEnsure communication to client on impacting incident progress.
\nComplete root cause analysis assessments and ensure implementation of recommended corrective actions.
\nCommunication of Root Cause Analysis to clients.
\nCoordination and management of Service Improvement Plans in line with corrective measures
\nEscalation management for internal stakeholder in relation to service optimisation and improvement.
\nEstablishment and maintenance of Service Improvement plans for each customer and the execution of service improvement initiatives.
\nCustomer name\/address changes (bill to, ship to, registered office)
\nContact management \u2013 Updating and maintenance of RICA\/authorised signatories, technical contacts, single points of contact,<\/p>\n