To act as custodian of the Sales Operations department (Regional), managing the implementation of strategy and delivery of sales and profitability targets, plans and regional operational activities in alignment with the Consumer Channel and business strategies.<\/p>\n
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Job Title: Area Manager – Telecommunications (Mpumalanga)<\/strong> Job Summary:<\/strong> Operational Planning:<\/strong> Regional Sales Operations effectiveness:<\/strong> Service delivery:<\/strong> Budget Management:<\/strong> Customer Satisfaction:<\/strong> Supervisory\/Leadership\/Managerial Complexity:<\/strong>
\nLocation:<\/strong> Mpumalanga<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nOperating within regional socio-economic conditions and context
\nOperating with a Regional Branded structure and strategy
\nThe provision of innovative solutions and service excellence
\nOperating with a highly dynamic, competitive and fluctuating market\/industry
\nHigh levels of legal, regulatory and commercial compliance in a pressurized environment
\nContent changes in terms of technology advancements and customer behaviour
\nFluid complexities of customer expectations and demands<\/p>\n
\nAssist in the development of an operational sales and service strategy for regions, in alignment with the Consumer Channel and overall business strategy
\nManage the regional implementation of action plans as defined by Branded Channel Managers, considering the long term(1-2years) implications of actions from a broader perspective as well as the impact of solutions on other areas of the business and the interdependency of units
\nDefine, align and manage regional sales operational targets for the channel
\nDevelop marketing and marketing support strategies for regional accounts, aligning these to channel strategies and drives
\nFine-tune and implement methods and processes that will enhance regional sales operations effectiveness and enable Sales Ops Team Leads and Sales Representatives to meet \/ exceed targets and goals.
\nDrive best practice, continuous improvement and innovation at process and procedure level.<\/p>\n
\nAct as custodian of the regional sales operation\u2019s teams, ensuring regional implementation of action plans as defined by the Branded Channel
\nManage existing regional accounts and develop accounts plans, ensuring implementation through the sales team.
\nIdentify, collate and follow through on new business opportunities to ensure that growth targets are met.
\nEnsure that sales teams achieve regional sales target within sales channels, through service delivery, customer relationships and database management.
\nDevelop, implement and manage Action Plan, Commitment Plan and Sales activity Plan for the assigned region, ensuring that these are tailored to regional conditions to maximise growth (sales and coverage).
\nEnsure compliance with operational PPP\u2019s.
\nCo-ordinate regional activities (events, promotions, sponsorships, etc.) within the channel.
\nResolves issues where required \u2013 internal, channel related, outsource partners, etc.
\nCarry out demand forecasting, channel forecasting, stock forecasting, sales target and distribution forecasting.
\nIdentify and facilitate training needs and interventions in region.
\nCo-ordinate and monitor services indicators, e.g. POS material, transaction turnaround times, SLA\u2019s, etc.
\nReporting on regional results monthly, including historical information, recommendations, operational issues, marketing, activities, growth, etc.
\nEnsure efficient database management of all \u201ctouch points\u201d and route planning.
\nManage the brand identity in the region.
\nChannel field and competitor information to relevant areas.<\/p>\n
\nFine-tune systems in line with changing work practices, providing the context for service delivery, considering local conditions, as well as competitor activity.
\nChannel field and competitor information to relevant areas.
\nRecommend changes to product and service delivery based on the analysis of trends and patterns identified in through real time regional Sales Operation field word and performance data.
\nManage resources for optimal productivity and service delivery, balancing resources within the region to meet market requirements.
\nManage outsourced staff component in region as necessary (e.g. MOMO)<\/p>\n
\nForecast, plan, develop and review budget for the Regional Branded Teams in the region, ensuring that it provides return on investment, and seeking approval thereof.
\nManage and optimise the budget, ensuring all expenditure is in line with the agreed budget, reporting monthly as appropriate.
\nMonitor costs and determine initiatives to optimize resources, ensuring cost effectiveness by maximising cost\/benefit ratios.
\nIdentify areas where money is lost and seek ways to reduce expenditure.
\nIdentify opportunities to generate additional revenue.<\/p>\n
\nAlong with the sales teams, establish and build sound relationships with all stake holders.
\nAlign service delivery to changing customer needs and regional requirements.
\nUnderstand customer needs and develop systems, policies and procedures to ensure that needs and requirements are satisfied.
\nAdopt a proactive approach to prevent problems from arising in the future.
\nInitiate change to continually improve all aspects of service delivery.
\nDrive continuous improvement as an important element of service delivery<\/p>\n
\nCoach and train \u201ctouch point \u201cstaff in Region
\nManages, coaches and motivates the sales team
\nRecruit, develop and retain people with outstanding skills, qualifications and potential
\nSet regional performance objectives and sales\/growth targets and motivate and guide staff to achieve \/ exceed them
\nDefine KPA\u2019s and KPI\u2019s that will be cascaded down to the sales team
\nEvaluate and assess people performance
\nInitiate and take disciplinary action and resolve grievances as required
\nUnderstand the need to train and develop staff to be able to use resources optimally and enhance performance
\nDeploy and redeploy resources to get the work done, ensuring that resources are balanced to regional requirements
\nBuild and enforce a customer centric approach
\nBuild employee relations and collaborative teamwork
\nManage Employee Equity and diversity
\nCoach and guide subordinates
\nBuild professionalism, loyalty and commitment to the organization
\nCommunicate actively and effectively resolving any potential conflicts that may arise
\nDisplay insight into leadership style and how it impacts on performance positively and negatively
\nHave the self-insight and flexibility to adapt to different situations
\nManage boundaries that separate units in order to optimise workflow<\/p>\n