{"id":83570,"date":"2023-04-07T08:20:06","date_gmt":"2023-04-07T06:20:06","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=83570"},"modified":"2023-04-07T08:34:17","modified_gmt":"2023-04-07T06:34:17","slug":"the-skills-mine-ongoing-job-vacancy-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/the-skills-mine-ongoing-job-vacancy-apply-now.html","title":{"rendered":"The Skills Mine Ongoing Job Vacancy &#8211; Apply Now!"},"content":{"rendered":"<p>Our client is a global business process outsourcing and offshoring consulting firm.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Voice L1 Engineer<\/strong><br \/>\n<strong>location: <\/strong>Johannesburg, South Africa<\/p>\n<p><strong>Job Summary:<\/strong><br \/>\n<strong>Responsibilities:<\/strong><\/p>\n<p>Serve as the first point of contact for customers\/OEM\/Support provider\/Vendor\/NOC for the remote support for the new installations\/project and for the planned\/planned maintenance\/troubleshooting activities over the phone or email<br \/>\nSupport the remote troubleshooting through diagnostic techniques and pertinent questions<br \/>\nDaily monitoring of system health check for the alarms, hard\/soft phone status, trunk status\/utilization, status of the call recordings space etc<br \/>\nUnderstanding of the ACD and Dialler reports<br \/>\nCreation of the skills-sets, IP station IDs, Agent IDs<br \/>\nRegistering\/troubleshooting new\/existing IP end-points(hard\/soft phone)<br \/>\nDaily Voice\/ACD\/Dialler\/Trunks Incident tickets handling for the End-Users\/CC agents<br \/>\nProvide guidance to end users on phone usage \/ features \/ configurations<\/p>\n<p><strong>Description:<\/strong><br \/>\n<strong>Requirements:<\/strong><br \/>\n<strong>Relevant Degree\/ Diploma:<\/strong><br \/>\nGraduate with specialization in Information Technology\/Telecom\/Computer Science<br \/>\nAt least 2 years of work experience with minimum 6 months of relevant exposure<br \/>\nMinimum 1 year of experience administering some or all of the following platforms &#8211; Avaya PBX and\/or Cisco Call manager and\/or Aspect UAD and\/or Asterisk X-Lite<br \/>\nGood Understanding of the voice PBX, Call Centre solutions, ACD and Outbound Diallers<br \/>\nProven experience as a Voice help desk technician or other customer support role<\/p>\n<p><strong>To Apply:<\/strong><\/p>\n<p><a href=\"https:\/\/www.pnet.co.za\/viewlets\/apply\/job-apply-form-viewlet\/authentication?listingId=3613299&amp;isMobile=false&amp;buttonPos=Sticky_Button&amp;locale=en_ZA&amp;rltr=9_9_25_seorl_s_0_0_0_0_0_0&amp;source=listing\"><strong>Click Here!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our client is a global business process outsourcing and offshoring consulting firm. &nbsp; &nbsp; &nbsp; &nbsp; Job Title: Voice L1 Engineer location: Johannesburg, South Africa Job Summary: Responsibilities: Serve as&#8230;..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[21],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Skills Mine Ongoing Job Vacancy - Apply Now! 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