{"id":83714,"date":"2023-04-12T09:00:36","date_gmt":"2023-04-12T07:00:36","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=83714"},"modified":"2023-04-12T23:59:40","modified_gmt":"2023-04-12T21:59:40","slug":"fact-ongoing-job-vacancy-apply-now","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/fact-ongoing-job-vacancy-apply-now.html","title":{"rendered":"FACT Ongoing Job Vacancy – Apply Now!"},"content":{"rendered":"

Job Title: Front Office NOC Operator<\/strong>
\nLocation:<\/strong> Johannesburg<\/p>\n

Duties & Responsibilities:<\/strong>
\nIncident Management and SMS:<\/strong>
\n\u25aa Ensuring that power related faults are correctly diagnosed and escalated by providing 24\/7 site monitoring on a shift basis.
\n\u25aa Inform the field engineers and maintenance contractors of faults and track corrective actions till faults are cleared.
\n\u25aa Provide on an hourly basis the network status and updates for sites down and every two hours the alarms status to the field engineers and Management.<\/p>\n

Escalation:<\/strong>
\n\u25aa Escalate on time in compliance with the SLA to the appropriate resource and Management all critical network incidents in order to take appropriate decision and speed up the resolution.
\nTicketing:
\n\u25aa Create, update and close all tickets (incidents and access tickets) with the appropriate reason. All the tickets created MUST be closed once the incident is closed and the reason of the incidents must be logical according to the site topology and the technicians feedback.
\n\u25aa Responsible for correctly forwarding tickets to field support engineers, following up on tickets and ensuring a speedy response;
\n\u25aa Review and general clean-up of Ticket queue and ensure timely resolution to trouble tickets<\/p>\n

Reporting:<\/strong>
\n\u25aa Prepare Reliable reports (Hourly report \u2013 High temp report \u2013 Handover report \u2013 Power issue \u2013 etc \u2026) using word and excel on daily basis
\n\u25aa Report any failure not related to power to the concen partner, even when the power is solved for them to take necessary actions<\/p>\n

Clients request:<\/strong>
\n\u25aa Follow up all client\u2019s requests and ensure to respond within the SLA to their request until final resolution;
\n\u25aa Communicate regularly with customers via e-mails or phone calls in order to give them an update on the progress of their requests.<\/p>\n

Call management:<\/strong>
\n\u25aa Ensure to receive all calls from field teams, customers\/Partners and any one else in order to minimize consequently the number of calls dropped;
\n\u25aa Always check the missed calls and ensure to call the related person In order to inquire about his request;
\nRemote access:
\n\u25aa Always grant access remotely to the field team and escalate to the Back Office team any issue related to the system and that cannot allow access remotely to the requestor for a proper check and resolution.
\nSBC\u2019s NOC:
\n\u25aa Work closely with SBC\u2019s NOC and have a total control on all incidents they manage until quick and complete resolution;<\/p>\n

Desired Experience & Qualification:<\/strong>
\n3years Diploma in IT\/Electrical\/Telecommunication or any other related field
\nExcellent computer skills and extensive knowledge of Microsoft Office software.
\nClear, concise and informative reporting skills.
\nAny other Technical Telecommunication certification is a plus
\nTelecommunication Power Monitoring experience is a plus.
\nA minimum of 2 years NOC experience in Monitoring<\/p>\n

To Apply:<\/strong><\/p>\n

Click Here!<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Job Title: Front Office NOC Operator Location: Johannesburg Duties & Responsibilities: Incident Management and SMS: \u25aa Ensuring that power related faults are correctly diagnosed and escalated by providing 24\/7 site…..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[19],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"\nFACT Ongoing Job Vacancy - Apply Now! - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"Job Title: Front Office NOC Operator Location: Johannesburg Duties & Responsibilities: Incident Management and SMS: \u25aa Ensuring that power related\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/fact-ongoing-job-vacancy-apply-now.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/fact-ongoing-job-vacancy-apply-now.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/fact-ongoing-job-vacancy-apply-now.html\",\"name\":\"FACT Ongoing Job Vacancy - Apply Now! 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