A leading IT company based in Johannesburg North is looking for an IT Customer Service Manager to join their team!<\/p>\n
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Job Title: IT Customer Service Manager<\/strong> Job Summary:<\/strong> Qualification required: ITIL V3\/4 and Project Management Certifications
\nLocation:<\/strong> JHB – Northern Suburbs
\nReference:<\/strong> JHB004144-Dom-1<\/p>\n
\nDuties & Responsibilities:<\/strong>
\nMinimum education required: IT Diploma or Degree<\/p>\n
\nMinimum experience required for this post:<\/strong>
\n7+ years hands-on experience in IT Service Management.
\n5+ years\u2019 experience in an IT Service Delivery Environment
\n5+ years\u2019 Project Management experience
\n5+ in managing a service desk
\n5+ in people management
\nBroad understanding of technology services and infrastructural elements
\nIn depth knowledge of the ITIL framework and oversight of ITIL processes – Incident, problem and change management
\n7+ Contract management
\nVendor management experience, in the context of service delivery to clients
\nKnowledge and experience in organizational effectiveness and operations management
\nProven ability to manage the administration of operational business
\nBuild and maintain excellent relationships with colleagues and clients
\n7+ years\u2019 experience in building and managing a 24\/7\/365 service desk operations.
\n7+ years\u2019 experience in defining SLA requirements from contracts
\n7+ years\u2019 experience in service costing
\n7+ years\u2019 experience in (departmental) budgeting<\/p>\n