Passive House is a Cape Town based call center.<\/p>\n
We are seeking to employ a skilled trainer with industry knowledg and experience. We are based in Milnerton, and will be recruiting from surrounding areas.<\/p>\n
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Job Title: Call Center Trainer<\/strong> Duties & Responsibilities:<\/strong> Must be willing to travel to various sites to administer training to our stakeholders.<\/p>\n Key Functions:<\/p>\n Ability to use various facilitation skills such as role play, live call feedback and e-learning platforms.
\nLocation: <\/strong> Milnerton<\/p>\n
\nThe job entails training, assisting in development of training material, updates and evaluating the effectiveness of the training programs both in class and on our e-learning platform so to hand over competent and confident learners to the various call centres.<\/p>\n
\nAdminister varied tests and learner assessments to check competency.
\nDeliver training using varied methods and techniques (facilitation, e-learning, etc.)
\nDevelop curriculum, learning objectives, and\/or course materials.
\nService all stakeholders in a professional and effective manner.
\nGreat interpersonal skills in dealing with a diverse audience.
\nCoach learners when gaps or non-performance is identified.
\nReport on the various campaign trained on a weekly basis, per Call Centre.
\nConstantly review progress on assessments and plan corrective actions.
\nIntroduce, train, and assist learners on how to use our E-learning platform.
\nConduct Training for new recruits and refresher for existing learners.<\/p>\n