{"id":90146,"date":"2023-10-27T11:45:57","date_gmt":"2023-10-27T09:45:57","guid":{"rendered":"https:\/\/joblistsouthafrica.com\/?p=90146"},"modified":"2023-10-28T16:21:01","modified_gmt":"2023-10-28T14:21:01","slug":"exl-service-limited-current-job-opportunity-apply-now-2","status":"publish","type":"post","link":"https:\/\/joblistsouthafrica.com\/exl-service-limited-current-job-opportunity-apply-now-2.html","title":{"rendered":"EXL Service Limited Current Job Opportunity &#8211; Apply Now!"},"content":{"rendered":"<p>EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience, and transform their business.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Title: Customer Service Insurance Advisor<\/strong><br \/>\n<strong>Location:<\/strong> Cape Town CBD<br \/>\n<strong>Salary:<\/strong>\u00a0Market Related<br \/>\n<strong>Bonus:<\/strong> Yearly increases<br \/>\n<strong>Commission:<\/strong> Uncapped<br \/>\n<strong>Job Type:<\/strong> Permanent<br \/>\n<strong>Sectors:<\/strong> Call Centre, Insurance, Media<br \/>\n<strong>Benefits:<\/strong> Medical Aid, Pension Bonus, Training, Parking, Maternity Leave<br \/>\n<strong>Reference:<\/strong> copy-#Insurance Advisor<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Vacancy Details<\/strong><\/p>\n<p><strong>Basic Function:<\/strong><\/p>\n<p>As an Advisor, you will handle majorly inbound insurance queries.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Job Responsibilities:<\/strong><\/p>\n<ul class=\"bullet-list\">\n<li>Operations: Ensure a positive customer experience.<\/li>\n<li>Process new business, renewals, amendments and cancellation of policies and change details as needed<\/li>\n<li>Identify customer\u2019s need, clarify information, research every issue and provide solutions and\/or alternatives.<\/li>\n<li>Maintain accuracy of customer data<\/li>\n<li>Follow up on customer calls wherever necessary<\/li>\n<li>Achieves operational metrics \/ SLAs by adhering to the call and customers\u2019 account handling policies and procedures to meet or exceed client\u2019s expectations.<\/li>\n<li>Understand Operations and Corporate Compliance, Policies and Procedures and Best Practices when conducting business with customers<\/li>\n<li>Participate in weekly and monthly coaching<\/li>\n<li>Delivery of clients expectations<\/li>\n<li>Stay abreast of ongoing trainings associated with role and business unit objectives<\/li>\n<li>Other duties as outlined by leadership.<\/li>\n<\/ul>\n<p><strong>Night Shift:<\/strong> Monday &#8211; Friday (14:00 &#8211; 23:00)<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Required Skills<\/strong><\/p>\n<ul class=\"mb-0 bullet-list\">\n<li>Customer Care: 1 year or less<\/li>\n<li>Well Spoken: 1 year or less<\/li>\n<li>Typing Skills: 1 year or less<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Candidate Requirements<\/strong><\/p>\n<p><strong>Requirements:<\/strong><\/p>\n<ul>\n<li>Must have a National Senior Certificate<\/li>\n<li>Credit &amp; Crim Cleat<\/li>\n<li>South African citizen<\/li>\n<li>Reside in Cape Town<\/li>\n<li>Must have strong customer service skills.<\/li>\n<li>Well spoken (Voice assessment will take place)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>To Apply<\/strong><\/p>\n<p><a href=\"https:\/\/www.careers24.com\/login\/?returnurl=\/jobs\/apply\/2079448\"><strong>Click Here!<\/strong><\/a><\/p>\n<p><strong>Application Deadline:<\/strong> December 26 2023<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Please send your CV to the following email address :<\/strong><\/p>\n<p>Nicole.Koning@exlservice.com<\/p>\n<p>Subject line &#8211; Customer Service Insurance Advisor<\/p>\n","protected":false},"excerpt":{"rendered":"<p>EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced&#8230;..<\/p>\n","protected":false},"author":1353,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_newsletter_tier_id":0,"footnotes":"","jetpack_publicize_message":"","jetpack_is_tweetstorm":false,"jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","enabled":false}}},"categories":[255,75],"tags":[],"jetpack_publicize_connections":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>EXL Service Limited Current Job Opportunity - Apply Now! - Jobs in South Africa 2024<\/title>\n<meta name=\"description\" content=\"EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/joblistsouthafrica.com\/exl-service-limited-current-job-opportunity-apply-now-2.html\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dozie Nze\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/joblistsouthafrica.com\/exl-service-limited-current-job-opportunity-apply-now-2.html\",\"url\":\"https:\/\/joblistsouthafrica.com\/exl-service-limited-current-job-opportunity-apply-now-2.html\",\"name\":\"EXL Service Limited Current Job Opportunity - Apply Now! 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